NAVYA PARNANDHI
Cumming,GA
Summary
Dynamic Salesforce Developer with extensive experience at United Healthcare (Optum), specializing in Apex and Visualforce development. Proven track record in REST API integration and workflow automation, enhancing productivity through customized solutions. Adept at cross-functional collaboration, driving successful data migrations, and optimizing user roles to meet organizational needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Salesforce Developer
United Healthcare (Optum)
Atlanta, USA
08.2022 - Current
- Maintained user roles, security, profiles, and workflow rules wherever necessary.
- Developed visualforce standard and custom page with standard and custom controllers.
- Designed custom objects and developed and deployed Apex classes, Batch apex, Controller classes and apex triggers for various functional needs in the application.
- Interacted with the Salesforce.com premium tech support team on a regular basis.
- Used multiple Sandboxes for testing and migrated the code to the Production instance after all the test cases were cleared.
- Implemented Rest and Soap API.
- Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
- Customized salesforce layout & functions to best suit employer's needs.
- Tracked and performed daily routine necessary applications such as merging duplicates, task assignments, maintaining and upgrading security permissions.
Technical Support
Tata Business Support Service
Vizag, India
02.2013 - 10.2016
- Accessed and documented procedures, tools, and manuals to provide support on company-supplied hardware and equipment.
- Gathered customer and technology information to determine technical support level; elevate calls to appropriate support level as necessary.
- Accurately processed and documented call transactions using tracking software.
- Provided first-level technical support to end users on proprietary software and applications, including installation, basic usage, and appropriate service level to warranty.
- Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues.
- Established patterns to reoccurring issues and provided input to development teams.
- Troubleshoot performance problems and fine-tuning of databases.
Salesforce Developer/ Admin
Bureau Veritas
Vizag, India
10.2013 - 06.2016
- Worked extensively on Workflow Rules, Validation Rules, Approval Processes, Flows, Process Builder, web-to-lead, web-to-case.
- Defined lookup and master detail relationships on the objects and created junction object to establish connectivity among objects.
- Created various profiles and configured the permissions based on the organizational hierarchy requirements.
- Queried salesforce.com database with SOQL & SOSL using Force.com Explorer or Workbench.
- Used Data Loader and Import Wizard to deal with legacy data and scheduled timely data backup operations using Apex Scheduler.
- Involved in handling data migration for the objects like Users, Accounts, Leads, Contacts, Campaigns, Campaign Members, and Quotes.
- Maintained user roles, security, profiles, and workflow rules wherever necessary.
- Developed visualforce standard and custom page with standard and custom controllers.
- Designed custom objects and developed and deployed Apex classes, Batch apex, Controller classes and apex triggers for various functional needs in the application.
- Interacted with the Salesforce.com premium tech support team on a regular basis.
- Used multiple Sandboxes for testing and migrated the code to the Production instance after all the test cases were cleared.
- Implemented Rest and Soap API.
- Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
- Customized salesforce layout & functions to best suit employer's needs.
- Tracked and performed daily routine necessary applications such as merging duplicates, task assignments, maintaining and upgrading security permissions.
Education
Bachelor of Science -
NTR University
AP, India09.2012
Skills
- Apex and Visualforce development
- REST API integration
- SOQL querying
- Data migration
- Workflow automation
- Cross-functional collaboration
- Salesforce UI development
- Agile methodology
- JIRA management
- Code reviews
Certification
- Salesforce Certified Platform Developer – II
- Salesforce Certified Platform Developer – I
- Salesforce Certified Administrator
Declarative Tools
- Custom Fields
- Objects
- Formula Fields
- Roll Up Summary Fields
- Page Layout Customization
- Validation Rules
- Workflows
- Approval Process
- Process Builder
- Flows
Data Load Tools
- Data Loader
- Data Import Wizard
- Workbench
Developer Tools
- Visual Studio Code
- Developer Console
App Exchange Applications
- Pardot
- Adobe e sign
- Docu Sign
Integration
- REST API
- SOAP API
- BULK API
Visualization And Reporting
- Reports
- Dashboards
Familiar
- Microsoft Office
- Git
- Slack
Methodologies
- Agile
- Scrum
- Waterfall
- UML
Languages
- JavaScript
- APEX
- Java
- SQL
Deployment Tools
- Change sets
- ANT
- Copado CI/CD Deployment tool
Programming Tools
- APEX
- VisualForce Pages
- Triggers
- APEX Classes - Controllers
- Lightning Aura Components
- Lightning Web Components
- Web Services
Timeline
Salesforce Developer
United Healthcare (Optum)
08.2022 - Current
Salesforce Developer/ Admin
Bureau Veritas
10.2013 - 06.2016
Technical Support
Tata Business Support Service
02.2013 - 10.2016
Bachelor of Science -
NTR University
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