Rashmawatie Jaiprashad
Port Saint Lucie,FL
Summary
Committed to delivering outstanding service and unparalleled support, I am dedicated to ensuring customer satisfaction. Deeply knowledgeable in customer service best practices, I excel at finding innovative solutions to effectively address customer needs. Proficient in utilizing a range of strategies, I strive to provide exceptional service that exceeds expectations.
Overview
16
16
years of professional experience
Work History
Change Healthcare / United Healthcare/Optum
01.2018 - Current
- Patient Service Rep/Customer Service Rep, Answers all calls by greeting patients appropriately and listening actively for patients’ issue, Schedule/Cancel/Confirm Appointments, Send Messages to Provider, Technical Support/Help desk for MyChart
Walgreens
01.2013 - 01.2018
- Customer Service, Flexibility, Time Management, Business Ethics, Communication
Duane Read
01.2009 - 01.2013
- Customer service, Organization, Cashier, Communication
Education
High School Diploma -
John Adams Hight school
Queens, New York12.2008
Skills
- Customer Service
- Communication
- Dependable and Responsible
- Active Listening
- Organization
- Cash Handling Experience
- Detail Oriented
- Work with Epic
- Work with Salesforce
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
Timeline
Change Healthcare / United Healthcare/Optum
01.2018 - Current
Walgreens
01.2013 - 01.2018
Duane Read
01.2009 - 01.2013
High School Diploma -
John Adams Hight school
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