Nawal Addou
309 North Ave Abington,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
10
10
years of professional experience
Work History
Spare Chief Inspector
MBTA
Boston, MA
09.2023 - Current
- Safety of personnels,equipments ,passengers in and out of stations my highly priority in all positions
- Ability to use word and excel
- Communicate with supervisory staff and other operations and non -operations departments as needed by radio,phone,or directly
- Document any rules violation and reported to my supervisors and OCC .
- Supervise the station ,equipment and employee
- Make sure employee fits for duty and on time
- Monitor the interlocking and bungalows
- Implement corrective action when delays or emergencies or other servies interruption
Spare Inspector MBTA
MBTA
Boston, MA
08.2023 - Current
- Monitor operation and individual employee performance
- Monitor observe and troubleshoot equipment stations and surface line stops
- Making report requesting corrective action for defect,potential safety hazard,cleanliness,and graffiti
- Provide critical oversight to transportation operation during special event emergencies,diversions,severe wither condition and elevate threat levels
- Ability to work effectively independently and as part of team and supervise
- Ability to provide internal and external customers with cereous and professional experience
- Have and excellent customer service skill
- Assist with setting up diversions
- Record any rules violation in writing recommend discipline
Motorperson MBTA
MBTA
Boston, MA
11.2019 - 08.2023
- Service all station safely and monitor the doors opening and closing with highly safety manner
- Understood and followed oral and written directions.
- assist passenger with disabilities
- address train issues to OCC and resolve problems for fast and safe services.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers,chiefs ,supervisor and OCC to accomplish goals
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through PI conversations.
Teller
Coastal Heritage Bank
Quincy, MA
06.2014 - 11.2019
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Provided exceptional customer service while accurately processing routine transactions.
Education
Associate of Arts - Accounting
Quincy College
Quincy, MA05-2014
High School Diploma -
Skhour Rhamna
Morocco06-2003
Skills
- Active listening
- Communication
- Computer skills
- Customer service
- Interpersonal skills
- Management skills
- Problem-solving
- Time management
Languages
Arabic
Professional
English
Professional
French
Limited
Accomplishments
- MBTA CERTIFICATE OF MERIT
Timeline
Spare Chief Inspector
MBTA
09.2023 - Current
Spare Inspector MBTA
MBTA
08.2023 - Current
Motorperson MBTA
MBTA
11.2019 - 08.2023
Teller
Coastal Heritage Bank
06.2014 - 11.2019
Associate of Arts - Accounting
Quincy College
High School Diploma -
Skhour Rhamna