Nawal Haimour

Emerging Store Manager

Walgreens

08.1999 - Current

Directed operations to enhance store performance and streamline daily workflows.
Improved customer satisfaction by addressing concerns promptly and ensuring a high-quality shopping experience.
Supervised staff to maintain productivity and foster a positive work environment.
Optimized inventory levels for reducing stock shortages and improving sales opportunities.
Trained employees on best practices to ensure consistent and efficient customer service.
Monitored sales trends to adjust inventory and meet customer demands effectively.
Implemented safety protocols for ensuring compliance with company and regulatory standards.
Oversaw hiring processes to build a skilled and motivated team.
Coordinated with vendors to secure timely delivery of products and maintain strong supplier relationships.
Enhanced operational efficiency by streamlining scheduling and task delegation.
Resolved escalated customer complaints to maintain store reputation and loyalty.
Evaluated employee performance to identify opportunities for growth and development.
Improved store cleanliness and organization to create a welcoming shopping environment.
Reduced employee turnover by fostering a culture of recognition and support.
Managed store openings and closings to ensure smooth daily operations.
Analyzed sales reports to identify key improvement areas and implement strategic changes.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assisted with hiring, training and mentoring new staff members.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Approved regular payroll submissions for employees.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.