Nawal Hamammi
Lombard,USA
Summary
Driven by a strong analytical mindset and exceptional interpersonal skills, I excelled at COMCAST, enhancing client campaign efficiency and team productivity. My expertise spans from creative testing to strategic planning, with a proven track record in improving operational workflows and fostering robust client relationships, ensuring all projects surpassed their objectives. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Ad-Ops Coordinator / Copy Support Manager
COMCAST
02.2022 - Current
- Responsible for all ad copy activities of assigned clients and associated campaigns, including post-sale stewardship, copy instruction ingest, reporting, creating strategic efficiency and oversight plan and providing exceptional execution of ad copy client campaigns
- Ensure full integration of varied knowledge to determine business and functional priorities as it relates to the client campaign
- Acts as a key business partner providing oversight in a complex and critical environment for the full life cycle of the client campaign
- Manages and facilitates the ad copy of all client contacts, including those with specific, complex requirements and revisions into a transaction ready status, including transferring copy from sales/client to ad copy stewardship, facilitating copy instructions and related communications between clients and sellers and processing revisions as required
- Determine when to deviate from established policies and procedures to ensure fulfillment of copy requirements
- Acts as a primary business partner to sales and other departments, as necessary, to ensure fulfillment of any special requirements by interpreting copy requirements, researching discrepancies or inconsistencies, and developing and implementing alternative solutions
- Develops relationships with sales and operations partners to lead all efforts to maintain and manage the execution of the entire client's copy life cycle such as making changes, developing, and implementing efficiencies and opportunities and acting as first responder for any client issues that arise
- Develops and executes alternative solutions to ensure attainment of client expectations and to resolve issues
- Develops best practices or solutions to improve as copy processes and define metrics to measure process effectiveness
- Has a customer service mindset with direct interaction and communications to clients and regional agencies
- Collaborate with team and leaders to create enhancement in automation and workflow efficiencies
- Manage advertising copy dashboard to ensure compliance with company and network legal and creative guidelines
- Provide expertise, field questions, advice, and regularly communicate with partner departments to resolve issues and deliver superior customer experience, including but not limited to missing or unclear copy/content advertising campaign requirements
- Process various complex ad copy instructions for National core and political business
- Consistently Process tickets with multiple Limitations and Client IDS with accuracy
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality
- Monitor internal Political and Ampersand Political Tracker
- Developing relationships with internal team members as well as external sales partners and agencies to ensure fulfillment of any special requirements, such as making schedule changes, reviewing discrepancies, broken rules, and going over missing ad copy reports to ensure attainment of client expectations
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment
- Qc the tickets of new trainees
- Hand off Multiple markets and Run the reports on excel for reaching out for missing orders
- Create the templates on excel sheet to reach out for missing or incomplete traffic
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed
- Entered data, generated reports, and produced tracking documents
- Reviewing performance reports, providing analysis, insight, and recommendations to enhance success of current and future campaign performance, such as ratings achievements, and run rates
- Consistent exercise of independent judgment and discretion in matters of significance
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality
Software Intern
DATA AND APP LLC
06.2021 - 07.2023
- Develop mobile application in Flutter/Php/MySQL/rest API
- Create Charts/Graph visualization using Power BI
- Analyze data using SQL and Python
- Testing entire development of the application from end to end
- Coordinate tasks between team members and manage and support development cycle
Qa Tester
INDIAN ASSOCIATES
07.2019 - 02.2021
- Experience in implementing Software Development Life Cycle (SDLC) principles and methodologies such as Waterfall
- Perform system, unit, acceptance, regression, load, and functional/performance testing on dozens of applications using both automated and manual testing methods
- Leverage knowledge of object-oriented programming to help validate, verify, communicate, and resolve software issues through careful, thoroughly documented testing to maximize return on investment for IT
- Excelled in finding, documenting, and reporting bugs, errors, interoperability flaws and other issues within proprietary software applications developed for Indian Associates Company’s global user web base
- Demonstrated methodical, detail-oriented, and thorough approach to all assignments while adhering to compressed timelines
- Complete all assignments on or ahead of schedule
- Consistently recognized for excellent problem-solving and analytical skills by programmers, project managers and supervisors
- Skilled in developing testing scenarios and testing scripts
- Proficient with Microsoft Office tools (includes MS Project, MS Access, MS Excel, MS Word, MS PowerPoint)
- Multi-task utilizing double monitors for data entry, phone etiquette, and use of resources while maintaining proper guidelines
- Answering questions about a company's products or services
- Providing proactive customer outreach
- Resolving issues and troubleshooting technical problems
- Exceptional communication skills, result oriented professional who combines formal education with experience gained from research and hands-on opportunities
- Participated in writing SQL queries for Data Loading along with the databases team
- Worked in mainframe environment and used SQL to query various reporting databases
Teaching Assistant
Manor Hill Elementary School
Lombard, USA
08.2017 - 05.2019
- Company Overview: Manor Hill Elementary School is a public school in Lombard, Illinois that is part of Lombard Elementary School District 44
- It serves 278 students in Pre-K - 5 with a student/teacher ratio of 9.3:1
- Manor Hill Elementary School ranks better than 90.5% of elementary schools in Illinois
- It also ranks first among 6 ranked elementary schools in the Lombard School District 44
- Provide Help in the use and application of academic resources
- Assists learners with navigating course, library, assignments, discussions, writing, and other key areas to ensure learner success and course completion
- Provides clerical support
- Assists learners with the building, editing, and submission of objects as relative to course assignments
- Performs multiple tasks at the same time Remote and onsite
- Manor Hill Elementary School is a public school in Lombard, Illinois that is part of Lombard Elementary School District 44
- It serves 278 students in Pre-K - 5 with a student/teacher ratio of 9.3:1
- Manor Hill Elementary School ranks better than 90.5% of elementary schools in Illinois
- It also ranks first among 6 ranked elementary schools in the Lombard School District 44
Laboratory Assistant
ST. ANN’S WOMEN'S COLLEGE PG
Mehdipatnam, India
07.2012 - 05.2014
- Performed a study of nomenclature, preparations, reactions, and reaction mechanisms of functional groups of aliphatic and aromatic compounds
- Organized lab equipment maintained and set up experiments
- Excellent mathematical calculations and prepare records and graphs
- Responsible for other duties as assigned
- Separation & Identification of Organic Compounds
- Spectroscopic & Identification of Organic Compounds & Chromatography
- Synthesis of Organic Molecules & Isolation of Natural Product
- Synthesis & Anal Drugs
Education
Master of Science - organic chemistry
St Ann’s Women’s College for PG
Hyderabad, India05.2014
Bachelor of Computer Science -
Annie Besant Women’s College
Hyderabad, India05.2012
MS Office 365 -
College of DuPage
Skills
- Analytical skills
- Fast working
- Creative testing skills
- Accurate testing skills
- Teamwork
- Interpersonal skills
- Written communication skills
- Verbal communication skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Strategic Planning
- Team Oversight
- Communication Skills
- Quality Control
- Report Generation
- Time management abilities
- Productivity Improvement
- Multitasking
Certification
- Automation in QA testing, 02/01/22 - Present
- Analyzing Data with Microsoft Power BI
- Amazon AWS – Certified Cloud Practitioner Essentials
- Lean Six Sigma Green Belt (LSSGB)
- State exam for Power BI, In Process
References
Available upon request.
Languagecompetencies
- English (Speaking, Reading & Writing)
- Urdu (Speaking, Reading & Writing)
- Hindi (Speaking, Reading & Writing)
- Telugu (Speaking, Reading & Writing)
- Arabic (Reading & Writing & Speaking)
Selectedachievements
- Achieved 99% in Computer Applications and achieved a gold medal in bachelor’s degree.
- Educated autistic kids to learn about daily life, how to achieve things and be confident.
- Planned a project and successfully delivered it.
- During the pandemic, planned to open the lab and give free services to people and achieved the goal.
- Helped specially abled kids and adults during the pandemic by giving seminars.
Timeline
Ad-Ops Coordinator / Copy Support Manager
COMCAST
02.2022 - Current
Software Intern
DATA AND APP LLC
06.2021 - 07.2023
Qa Tester
INDIAN ASSOCIATES
07.2019 - 02.2021
Teaching Assistant
Manor Hill Elementary School
08.2017 - 05.2019
Laboratory Assistant
ST. ANN’S WOMEN'S COLLEGE PG
07.2012 - 05.2014
- Automation in QA testing, 02/01/22 - Present
- Analyzing Data with Microsoft Power BI
- Amazon AWS – Certified Cloud Practitioner Essentials
- Lean Six Sigma Green Belt (LSSGB)
- State exam for Power BI, In Process
Master of Science - organic chemistry
St Ann’s Women’s College for PG
Bachelor of Computer Science -
Annie Besant Women’s College
MS Office 365 -
College of DuPage
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