Nawfal Bejja
Floor Manager
West New York,NJ
Summary
Talented Floor Manager dedicated to maintaining strong customer loyalty with top-notch service.
Experienced Floor Manager with over 15 years of experience in the Food and Beverage industry .
Excellent reputation for resolving problems and improving customer satisfaction.
Overview
15
15
years of professional experience
3
3
English, Frensh, Spanish
Work History
Club Lounge Attendant
The Ritz-Carlton Hotel Central Park
New York, NY
06.2017 - 03.2020
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assisted managers with quickly resolving service- and food-related issues.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Server Shift Leader
The Capital Grille
East New York, NY
03.2014 - 06.2017
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Bar Manager
Le Souk Harem
New York, NY
02.2010 - 08.2014
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Checked ID cards and verified bar guests were of legal age.
Bartender
La Vie Lounge
New York, NY
01.2006 - 01.2010
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Poured and prepared mixed drinks for customers.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Education
High School Diploma -
Townsend Harris High School
New York, NY 01.2000 - 06.2000
Skills
High-volume dining
Dining area maintenance
Beverage preparation
Hospitality service expertise
Reservation coordination
Food preparation and safety
Dining room management
Timeline
Club Lounge Attendant
The Ritz-Carlton Hotel Central Park
06.2017 - 03.2020
Server Shift Leader
The Capital Grille
03.2014 - 06.2017
Bar Manager
Le Souk Harem
02.2010 - 08.2014
Bartender
La Vie Lounge
01.2006 - 01.2010
High School Diploma -
Townsend Harris High School
01.2000 - 06.2000