Summary
Overview
Work History
Skills
Timeline
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Nawurdeen Hullett

.
Rincon,GA

Summary

Versatile and analytical professional with experience spanning data analysis, day trading, customer service, and operations support. Skilled in analyzing market trends to make informed decisions as a day trader, while leveraging strong problem-solving abilities from my background as a data analyst. Previous roles at Chick-l-A and Home Depot honed my ability to thrive in fast-paced environments, manage customer relationships, and optimize order fulfillment processes. I bring a unique blend of analytical insight and operational efficiency, ready to drive value through data-driven decisions and exceptional client experiences.

Overview

2
2
years of professional experience

Work History

Customer Service Representative & Cashier

Aldi
10.2024 - 02.2025
  • Provided outstanding customer service by addressing inquiries, resolving concerns, and guiding customers to locate products, enhancing overall customer experience and satisfaction.
  • Streamlined checkout operations by accurately managing transactions, including cash, credit, and electronic payments, leading to faster and more efficient service.
  • Ensured the front-end area remained clean, organized, and well-stocked by regularly replenishing supplies and maintaining order, supporting smooth store operations.
  • Worked closely with team members to optimize high-traffic operations, improving service flow and contributing to increased customer loyalty and repeat visits.

Order Fulfillment Associate

Home Depot
02.2024 - 08.2024
  • Assisted customers by addressing product inquiries, managing returns and exchanges, and maintaining in-store stock to deliver a seamless shopping experience, improving service efficiency.
  • Executed end-to-end order fulfillment tasks, including picking, packing, and shipping, with a focus on accuracy and timely delivery to enhance order reliability and customer satisfaction.

Quality Assurance Specialist - REMOTE

OG TECH ACADEMY
05.2023 - 07.2024
  • Conducted comprehensive testing to ensure product quality, identifying and resolving defects before release, resulting in a 25% reduction in post-release issues
  • Developed and executed test plans, scripts, and cases, ensuring adherence to company standards, contributing to a 15% improvement in product reliability
  • Collaborated with cross-functional teams to improve product performance, reliability, and user experience, leading to a 20% increase in user satisfaction
  • Monitored and reported on quality metrics, identifying trends and areas for improvement, which resulted in a 10% improvement in quality metrics
  • Ensured compliance with industry regulations and internal policies to maintain high-quality standards, contributing to a 5% increase in compliance audit scores

Cashier Team Lead

Chick-fil-A
11.2023 - 02.2024
  • Delivered exceptional customer service by warmly greeting guests, accurately taking orders, processing transactions, and maintaining a clean, inviting dining area to promote a positive guest experience.
  • Addressed menu inquiries, ensured timely food delivery to tables, and resolved customer concerns with professionalism, enhancing the overall dining experience and guest satisfaction.

Skills

Teamwork and collaboration

Timeline

Customer Service Representative & Cashier

Aldi
10.2024 - 02.2025

Order Fulfillment Associate

Home Depot
02.2024 - 08.2024

Cashier Team Lead

Chick-fil-A
11.2023 - 02.2024

Quality Assurance Specialist - REMOTE

OG TECH ACADEMY
05.2023 - 07.2024

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