Naxhiely Orozco
Grand Rapids,Michigan
Summary
Experienced human services professional with 8+ years in intake and case management supporting individuals and families, including survivors of domestic violence and youth facing housing instability. Skilled in client assessment, crisis intervention, and trauma-informed care, with a strong ability to build rapport and connect clients to critical resources. Proven success in improving intake processes, maintaining accurate case documentation, and managing diverse caseloads. Known for cultural responsiveness, adaptability, and a collaborative approach in fast-paced nonprofit environments committed to equity and community support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bilingual Case Manager
Puertas Abiertas
Grand Rapids, MI
12.2024 - 03.2026
- Provided crisis intervention services, offering immediate support and guidance to individuals experiencing domestic violence situations, including safety planning, resource coordination, and advocacy.
- Assisted clients in navigating complex systems such as legal, healthcare, or social services, ensuring accessibility and equitable outcomes.
- Managed a caseload of 25 clients that included youth clients experiencing domestic violence, housing instability, and homelessness
- Participated in a rotating on-call schedule every three weeks, responding to emergency crisis calls and providing immediate support and intervention.
- Maintained accurate, up-to-date case notes and ensured timely data entry in the organization’s database for documentation and reporting compliance.
- Developed and distributed the organization’s newsletter, sharing program updates, resources, and community information.
- Facilitated monthly group sessions focused on youth mental health, emotional regulation, and coping strategies.
- Created a safe, inclusive, and supportive environment for diverse populations.
- Tracked program metrics and maintained organized records to meet reporting and funding requirements.
- Designed and created monthly flyers to promote workshops and increase youth engagement and attendance.
Intake Specialist
Puertas Abiertas
Grand Rapids, MI
06.2025 - 03.2026
- Conducted comprehensive intake assessments for survivors of domestic violence, gathering sensitive information while ensuring a trauma-informed, empathetic approach.
- Managed client intake process, ensuring accurate and timely data entry into the client data base system.
- Provided crisis intervention and emotional support to individuals in high-risk situations, including safety planning and immediate resource connection.
- Ensured compliance with HIPAA and confidentiality protocols when handling sensitive client information.
Financial Coach
Hispanic Center of Western Michigan
06.2022 - 11.2024
- Developed financial coaching plans tailored to individual clients' needs and goals.
- Created personalized debt repayment plans that helped clients pay off their debts in a timely manner.
- Assisted clients in creating a realistic budget that they could follow to achieve their short-term and long-term goals.
- Organized seminars and workshops focused on providing basic financial literacy skills to individuals from diverse backgrounds.
- Analyzed client's income, expenses, savings and investments to develop actionable strategies for improving their finances.
Career/Housing Specialist
Hispanic Center of Western Michigan
01.2022 - 05.2022
- Coached clients on effective communication techniques when interacting with potential employers during interviews or other professional settings.
- Counseled individuals who were unemployed and guided them through the job search process.
- Drafted resumes, cover letters, and other application materials tailored to each individual's needs and experience level.
- Assisted clients in navigating housing opportunities for themselves and their families. Identified and addressed housing needs.
- Facilitated meetings between landlords and tenants to resolve disputes over rent payments or other matters.
Workforce Development Specialist
Telamon Corporation
Sparta, MI
09.2018 - 12.2021
- Provided career counseling including helping set realistic employability goals and career goals.
- Engaged youth in assessing their needs and strengths and supporting them in taking actions to reach their goals.
- Performed case management duties including monitoring and documenting client progress.
- Administered and evaluated assessments to determine barriers, needs, strengths and weaknesses as well as identify career goals.
- Organized career fairs and workshops to help individuals explore career paths within their field of interest.
- Assisted clients in developing resumes, cover letters, interviewing skills, and other career-related materials.
Education
Bachelors of Social Work - Social Work
Cornerstone University
05-2018
Skills
- Intake assessment
- Case Management
- Assertiveness
- Cultural Awareness
- Data Entry
- Language Fluency
- Organized and detail oriented
Certification
- Certificate of Financial Capacity
- Certificate of Certified Workforce Development Professional
Languages
Spanish
Native
Timeline
Intake Specialist
Puertas Abiertas
06.2025 - 03.2026
Bilingual Case Manager
Puertas Abiertas
12.2024 - 03.2026
Financial Coach
Hispanic Center of Western Michigan
06.2022 - 11.2024
Career/Housing Specialist
Hispanic Center of Western Michigan
01.2022 - 05.2022
Workforce Development Specialist
Telamon Corporation
09.2018 - 12.2021
Bachelors of Social Work - Social Work
Cornerstone University