RANAY STEWARD
Queens
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
18
18
years of professional experience
Work History
Direct Support Professional
Bernard Fine - OPWDD
Queens
03.2025 - Current
- Assisted individuals with daily living activities and personal care routines.
- Supported clients in community integration and social activities.
- Implemented individualized support plans tailored to client needs.
- Maintained accurate records of client progress and incidents.
Sales Representative
Tmobile
Hempstead
11.2022 - 03.2025
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Engaged customers to understand their needs and recommend suitable products.
Direct Support Professional
Queens Center For Progress
Queens
09.2017 - 11.2020
- Assisted disabled clients to support independence and well-being.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Customer Service Representative
Kmart
New York
05.2013 - 03.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Associate
Target
Queens
02.2008 - 01.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Louis D. Brandeis
New YorkSkills
- Sales Expertise
- Inside and Outside Sales
- Onsite Product Demonstrations
- Data Managemen
- Daily living assistance
Timeline
Direct Support Professional
Bernard Fine - OPWDD
03.2025 - Current
Sales Representative
Tmobile
11.2022 - 03.2025
Direct Support Professional
Queens Center For Progress
09.2017 - 11.2020
Customer Service Representative
Kmart
05.2013 - 03.2017
Sales Associate
Target
02.2008 - 01.2010
High School Diploma -
Louis D. Brandeis