Naya Borges

Organized daily work based on collection priority.
Responsible for the collection of the blood samples that will be used as evidence in criminal cases vat law enforcement agencies and hospitals.
Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Assisted in training and onboarding new phlebotomists and trained new team members on site policies and procedures. Resolved issues between employees and customers using company policies.

Offered exceptional service and support to walk-in and scheduled customers, and also used social media platforms to promote salon and services. Answered phone calls and emails to schedule client appointments and demonstrated thorough knowledge of all salon products and services. Increased client satisfaction by providing excellent customer service.