Naya Preyer
Olive Branch,MS
Summary
Service-focused Customer Service Representative and IT Specialist dedicated to maximizing satisfaction and retention through attentive and proactive customer service. Skilled in managing inquiries, resolving issues, and providing technical support with an emphasis on clear communication, problem solving, and attention to detail. Experienced in device deployments, customer success strategies, and education support.
Overview
6
6
years of professional experience
Work History
Guest Educator
Enriched Schools
Memphis, TN
01.2019 - Current
- Created lesson plans for various age levels that met state standards for education.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Organized lesson plans and activities for students.
- Maintained accurate records of student performance, attendance, and behavior.
- Created an environment conducive to learning while managing challenging behaviors.
- Adapted teaching methods to accommodate diverse learning styles.
IT Deployment Specialist
ProTech Services Group
Memphis, TN
03.2023 - 08.2024
- Developed deployment plans and coordinated with various teams to ensure successful implementation.
- Created automation scripts for the installation of applications on multiple systems simultaneously.
- Performed system analysis to identify areas of improvement in the deployment process.
- Delivered technical support and customer service to optimize client device deployment, handling inspections, documentation, and new Windows device configurations.
- Performed on-site deployment, including cable management and functionality testing, contributing to streamlined user experiences.
- Successfully deployed over 100 devices with a 95% success rate, enhancing operational efficiency for clients.
Customer Service Representative
Crisp Connections - Contract
Memphis , TN
04.2019 - 08.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strategies to enhance customer satisfaction and retention, particularly during high-demand periods.
- Provided tailored support to foster customer loyalty, helping to build long-lasting relationships.
Education
BBA - Management Information Systems
The University of Memphis
Memphis, TNSkills
- Project-based learning
- Subject matter expertise
- Teaching methodologies
- Peer Mentoring
- Student Engagement
- Differentiated Instruction
- Advanced in Microsoft Excel and PowerPoint
- Customer service and communication
- Technical Support: Active Directory, Remote Access Tools, Ticketing Systems
- Typing Speed: 40-60 WPM
Timeline
IT Deployment Specialist
ProTech Services Group
03.2023 - 08.2024
Customer Service Representative
Crisp Connections - Contract
04.2019 - 08.2019
Guest Educator
Enriched Schools
01.2019 - Current
BBA - Management Information Systems
The University of Memphis
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