Nayah Thomas
Plainsboro
Summary
Detail-oriented Senior Fraud Analyst with 4+ years of experience in financial fraud detection, investigations, and client support. Skilled in analyzing emerging fraud trends, conducting in-depth case research while effectively communicating findings with clients, and training team members. Known for strong problem-solving skills, critical thinking, and the ability to deliver accurate, timely results in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Senior Fraud Analyst
Bank of America
02.2021 - Current
- Provided expert guidance on emerging fraud trends, ensuring proactive response to new threats and risks.
- Conducted research and interviews with relevant stakeholders to gather evidence and build case files.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Managed banking and brokerage accounts, assisting clients in reporting fraudulent or suspicious activity, and provided updates throughout the claims process upon request.
Sales Associate
T-Mobile
01.2018 - 12.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Consistently ranked in top 10% of associates by exceeding sales targets.
Manager
Jimmy John's Sandwiches
04.2017 - 12.2017
- Provided supervision and oversight of daily functions of restaurant.
- Responsible for hiring, training, and supervising employees.
- Developed staff schedules and ensured coverage for all shifts.
- Replenished and maintained food and supply stock.
- Proved and balanced financials at the end of each shift.
Room Service Attendant
Hyatt Regency Princeton
08.2015 - 03.2017
- Protected guests by following proper food handling procedures.
- Handled guest complaints professionally, resolving issues quickly and efficiently to maintain satisfaction levels.
- Contributed to positive team dynamics by collaborating with colleagues across various departments for seamless service delivery.
- Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
- Supported colleagues during high-volume periods by stepping in and helping with tasks outside the scope of room service responsibilities when necessary.
Baker
The Cheesecake Factory
12.2013 - 08.2015
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Trained and supervised new employees on bakery operations and procedures.
- Created appealing displays to showcase products in bakery.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Education
Hightstown High School
01.2013
Skills
- Effective listening
- Detail-oriented analysis
- Collaborative team development
- Proficient in both written and verbal communication
- Effective problem resolution
- Critical Thinking
- Fraud type analysis
Accomplishments
- Initially focused on retail banking accounts, I proactively pursued cross-training opportunities, expanding my expertise to include brokerage services.
- Recognized as top performer.
- Assisted training new hires for current employer and past employers.
- Recognized for excellent average handle time.
Timeline
Senior Fraud Analyst
Bank of America
02.2021 - Current
Sales Associate
T-Mobile
01.2018 - 12.2021
Manager
Jimmy John's Sandwiches
04.2017 - 12.2017
Room Service Attendant
Hyatt Regency Princeton
08.2015 - 03.2017
Baker
The Cheesecake Factory
12.2013 - 08.2015
Hightstown High School
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