Nayaira Castro
Chicago,Illinois
Summary
Hardworking Individual with 5 years of experience of costumer service, committed to driving high sales in both slow and busy shifts. Organized and patient polished in handling customer complaints. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
3
3
years of professional experience
Work History
Corporate Trainer
Think Marketing
07.2023 - Current
- Collaborated with management to identify company training needs and scheduling.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Created training programs and instructional materials to further educate personnel.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Held online and conference call training session to accommodate off- site employees.
- Teaching product knowledge as well as sales strategies
Team Lead
Closing Team lead
10.2022 - 06.2023
- Support business area teams in completing closing tasks as dictated by daily priorities and guest traffic
- Support consistency in closing experience and routines in partnership with the Closing Team Leader or ETL
- Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
- Create a welcoming experience by authentically greeting all guests
- Organized schedules and daily assignments for team, leveraging individual knowledge and strengths to maximize team success
- Monitored team operations and workflow during busy periods, making adjustments to improve pace.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
Receptionist
Dental Smile
03.2022 - 12.2023
- Scheduled and confirmed appointments.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Advisor Assistant
Instituto del progreso latino
02.2021 - 05.2021
- Advise students on issues such as course selection, progress toward graduation, and career decisions
- Participate in student recruitment, selection, and admission, making admissions recommendations when required to do so
- Participate in faculty and college committee activities
- Determine course schedules, and coordinate teaching assignments and room assignments to ensure optimum use of buildings and equipment.
Education
Associate of Science - Nursing
Malcolm X College
1900 W Jackson Blvd, Chicago, IL 6061211.2025
Skills
- Task prioritization
- Empathetic and kind
- Multitasking
- Leadership
- Organization and Efficience
- Problem solving
- Training Assessment
- Staff Training
Languages
Spanish
Native or Bilingual
Timeline
Corporate Trainer
Think Marketing
07.2023 - Current
Team Lead
Closing Team lead
10.2022 - 06.2023
Receptionist
Dental Smile
03.2022 - 12.2023
Advisor Assistant
Instituto del progreso latino
02.2021 - 05.2021
Associate of Science - Nursing
Malcolm X College
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