Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nayan Sutradhar

Norcross,GA

Summary

Proven leader and tech-savvy professional with a track record of enhancing customer satisfaction and boosting sales at Norcross Grocery through innovative strategies and exceptional service. Skilled in HTML, CSS, and fluent in multiple languages, demonstrating flexibility and situational awareness. Maintains a strong work ethic, ensuring reliability and punctuality in fast-paced environments. Always eager to learn new skills, take challenges and willing to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Store Manager

Norcross Grocery
09.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.

Uber Partner

Uber
02.2024 - Current
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
  • Provided safe transportation for passengers, adhering to traffic laws and regulations.
  • Maintained a high driver rating through excellent communication and navigational skills.
  • Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.

Cashier

Discount C-Store
04.2018 - 09.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Education

GED -

Technical College System of Georgia
Atlanta, GA
07.2023

Skills

  • Flexibility
  • Situational Awareness
  • Tech-savviness
  • Customer Service
  • Team Building and Leadership
  • Work Ethic and Integrity
  • Patience and Empathy
  • Reliability and punctuality

Languages

Bengali
Native or Bilingual
Spanish
Professional Working
Hindi
Professional Working

Timeline

Uber Partner

Uber
02.2024 - Current

Store Manager

Norcross Grocery
09.2023 - Current

Cashier

Discount C-Store
04.2018 - 09.2023

GED -

Technical College System of Georgia

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Nayan Sutradhar