Marko Djurovic

• Managed transition from Encore & More to YWCA Shop for Good. Worked with senior management to create a transparent and user-friendly pricing guide and tagging system.
• Recruit, train, motivate and maintain a strong team of 20+ volunteers devoted to the YWCA's mission.
• Mentor assistant manager and volunteer staff in applying effective sales techniques and delivering top-notch customer service.
• Ensure compliance with protocol including store organization, maintenance and other critical store operations.
• Successfully implemented two POS system changes: Cashier Live and Liberty/Resale World.
• Established and manage Instagram and Facebook accounts. Promote diversity and inclusion through photo shoots featuring customers and volunteers of different ethnicities, ages and body types.
• Tripled sales revenue in last five years through sales goal achievement, customer service improvements and commitment to team objectives.
• Organize store and community participation in YWCA-sponsored events, including Unite Against Racism Wilmette, Ricky Byrdsong Memorial Race Against Hate and YWomen Leadership Celebration.
• Increase revenue by participating in local events such as the annual village-wide sidewalk sale, arts festival, Wilmette Block Party, wine walks and holiday shopping night.

• Supervised and evaluated staff and volunteers, enabling them to improve skills, achieve daily objectives and attain advancement.
• Cultivated positive customer relationships by responding quickly to inquiries and concerns.
• Balanced daily sales transactions and logged day-to-day revenue.
• Created and managed online Ebay store for the shop, 2016-2018.

• Developed successful online sales operations through strategic vision, mission and operational plans.
• Managed buying and selling goods online via third-party sales venues Ebay and Poshmark, with a concentration in women's luxury and vintage goods.
• Organized and photographed inventory.
• Crafted html templates for attractive, clear listings.
• Answered email inquires in a timely manner addressing questions or complaints about products, policies and shipping methods.
• Prepared outgoing shipments, accepted and processed returns.

• Designed costumes for all 21 characters in the film "It Watches."
• Created character styles that married the plot with director's vision through renderings and story board.
• Attended and participated in extensive rehearsals and oversaw costume fittings and sourcing on location in Los Angeles.
• Consistently adhered to the schedule and budget.

Nine West (2 locations), Bandolino and Easy Spirit

• Increased store sales 25-40% by creating a shopper-friendly environment with excellent customer service. Supervised four locations that needed to boost productivity.
• Orchestrated store organization and maintenance.
• Trained team members in successful strategies to meet operational and sales targets.
• Resolved customer service issues promptly.
• Examined employee performance, corrected problems and increased efficiency to maintain and exceed productivity targets.
• Implemented and managed all merchandising floor sets and planograms according to company standards.
• Analyzed inventory levels and reduced loss.
• Awarded Manager of the year (in district) for 2005.

• Significantly raised customer satisfaction ratings by responding quickly to concerns.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Awarded Employee of the Quarter, January-March 2004.

• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Balanced and organized cash register transactions.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.