Nayci Rios
Fresno,CA
Summary
Hard working, knowledgeable and dedicated with customer care services for 10 years. Solid team player with outgoing, positive demeanor and proven skills in establishing and committed to maintain professional relationships with clients and collagens. Motivated to maintain customer satisfaction and contribute to company success while maintaining multitasking abilities . Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Alorica
Fresno, CA
11.2019 - 09.2020
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Maintained communication with clients to for overall satisfaction, resolve complaints and promote new offerings on the phone
Night Lead Cashier
Robertito's Taco Shop
Fresno, CA
01.2018 - 03.2020
- Built effective training and coaching strategies to optimize team performance.
- Resolved escalated customer disputes with special actions such as discounts.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Store Manager Telecommunications
Smart Komm Inc Cricket Wireless Franchise
Fresno, CA
08.2017 - 10.2018
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
Retail Sales Associate
Sears Hardware Department
Fresno, CA
02.2016 - 09.2018
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Retail Sales Associate Cashier
Burlington
01.2015 - 08.2017
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers entering store and promoted sales or special programs.
Education
High School Diploma -
Cambridge High School
Fresno06.2010
Skills
- Inbound and Outbound Calling
- Sales
- Invoicing
- Shipping and Receiving
- Scheduling
- Client Needs Assessment
- Guest Services
- Cash Handling
- Cleaning
- Customer Complaint Resolution
- Cash Register Operation
- Product Location
- Prospecting Clients
- Quality Management
- Visual Displays
Timeline
Customer Service Associate
Alorica
11.2019 - 09.2020
Night Lead Cashier
Robertito's Taco Shop
01.2018 - 03.2020
Store Manager Telecommunications
Smart Komm Inc Cricket Wireless Franchise
08.2017 - 10.2018
Retail Sales Associate
Sears Hardware Department
02.2016 - 09.2018
Retail Sales Associate Cashier
Burlington
01.2015 - 08.2017
High School Diploma -
Cambridge High School
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