Nayda Medina
Customer Service Experience Cashier , Have Worked With Camera Machines,
Chicago,IL
Summary
Dynamic professional with a proven track record at Life Impactors Foundation, excelling in customer service and safety management. Skilled in facility oversight and effective communication, I enhanced operational efficiency and resident satisfaction. Committed to continuous improvement, I developed training materials that streamlined onboarding processes, fostering a collaborative team environment.
Overview
6
6
years of professional experience
1
1
Language
Work History
Assistant House Manager
Life Impactors Foundation
09.2023 - 08.2025
- Provided exceptional customer service, ensuring guest needs were met promptly and courteously.
- Facilitated clear communication between departments to ensure seamless coordination of services for guests.
- Implemented safety procedures, reducing the risk of accidents or injuries on the property.
- Maintained inventory of supplies and equipment, placing timely orders to avoid stockouts and ensure smooth functioning.
- Assisted residents with daily hygiene and living tasks.
- Communicated effectively with owners, residents, and on-site associates.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Participated in regular team meetings to stay updated on industry trends and best practices for hospitality management.
- Monitored compliance with local regulations pertaining to health, safety, sanitation standards at all times within the property premises.
- Conducted regular inspections of property grounds and facilities, identifying areas requiring maintenance or repair.
- Collaborated with the House Manager in developing staff schedules, ensuring optimal coverage during peak times.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Assisted House Manager in implementing policies and procedures that enhanced overall operational efficiency while maintaining high-quality standards.
- Kept properties in compliance with local, state, and federal regulations.
Peer Ambassador
Chicago Women's AIDS Project
11.2019 - 02.2021
- Developed comprehensive training materials for new Peer Ambassadors, resulting in a more efficient onboarding process.
- Evaluated program effectiveness through regular feedback surveys from participants, refining strategies based on collected data for continuous improvement of the Peer Ambassador program.
- Maintained accurate records of Peer Ambassador activities, including meeting minutes, event attendance, and participant feedback data.
- Actively participated in professional development workshops to maintain current knowledge of best practices in peer mentoring and education techniques.
- Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
Education
GED - General Studies
Roberto Clemente High School
1147 North Western06.1979
Skills
Guest relations
Task delegation
Fluent in multiple languages
Safety management
Quality service
Teamwork
Customer service
Multitasking
Work planning
Customer service-focused
Operations management
Employee motivation and guidance
Excellent communication
Self motivation
Decision-making
Customer relations
Adaptability and flexibility
Organizational skills
Sales and marketing
Creative and adaptable
Effective communication
Staff coordination
Administrative leadership
Problem-solving abilities
Maintenance oversight
Problem-solving
Teamwork and collaboration
Staff training
Skills
To obtain a position that allows me to learn and grow from an employer's while utilizing my previous experience
Timeline
Assistant House Manager
Life Impactors Foundation
09.2023 - 08.2025
Peer Ambassador
Chicago Women's AIDS Project
11.2019 - 02.2021
GED - General Studies
Roberto Clemente High School