Nayda Sanchez
Avondale,AZ
Summary
Customer Service Representative with over 5 years of experience in delivering exceptional service in both English and Spanish. Demonstrated ability to thrive in high-pressure environments while effectively multitasking to meet diverse customer needs. Notable achievements include consistently exceeding expectations.
Overview
10
10
years of professional experience
Work History
Customer Sales Representative
Digital Fairways
Tempe, AZ
05.2025 - Current
- Cultivated positive customer relationships to enhance sales opportunities and promote brand loyalty.
- Executed daily sales strategies to meet and exceed performance goals consistently.
- Provided product knowledge and support to customers, ensuring informed purchasing decisions.
Social Media Moderator
Alorica
Tucson, AZ
01.2023 - 07.2023
- Managed customer service inquiries on social media platforms in a timely manner.
- Reviewed information and elements regularly on websites and pages for accuracy and functionality.
- Collected user feedback and communicated issues to internal teams.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
- Identified trends in social media use, questions and concerns to help social media team optimize experiences.
- Reviewed and moderated user-generated content for inappropriate language, spam, or other violations of the company's social media policy.
- Ensured compliance with web standards and accessibility guidelines.
Pharmacy Technician
CVS Pharmacy
Tucson, AZ
10.2019 - 12.2022
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Counseled patients on proper medication usage and potential side effects.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
- Interpreted and processed medication orders under supervision of pharmacist.
- Answered telephones to respond to questions or requests.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Provided education materials about medications to patients upon request.
- Operated cash registers to accept payments from customers.
- Verified prescriptions and drug labels, documents and packages.
- Received payment from customers and processed credit card transactions when necessary.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
Janitor
Douglas Fire Department
Douglas, AZ
06.2016 - 07.2016
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Kept business entrances clean, tidy and professional in appearance.
Customer Service Respresentative
Douglas Aquatics
Douglas, AZ
06.2015 - 07.2015
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries in person or by telephone and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Some College (No Degree) - General Studies
Cochise College
Douglas, AZHigh School Diploma -
Raul H Castro Learning Center
Douglas, AZ05-2017
Skills
- Problem-solving aptitude
- Excellent communication
- Teamwork and collaboration
- Continuous improvement
- Multitasking Abilities
- Public speaking
Languages
English
Professional
Spanish
Professional
Timeline
Customer Sales Representative
Digital Fairways
05.2025 - Current
Social Media Moderator
Alorica
01.2023 - 07.2023
Pharmacy Technician
CVS Pharmacy
10.2019 - 12.2022
Janitor
Douglas Fire Department
06.2016 - 07.2016
Customer Service Respresentative
Douglas Aquatics
06.2015 - 07.2015
Some College (No Degree) - General Studies
Cochise College
High School Diploma -
Raul H Castro Learning Center