Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naydelin Canales

West New York

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, I consistently enhanced guest experiences and increased sales through effective multitasking and collaboration. I thrive in fast-paced environments, ensuring satisfaction, as someone who truly enjoys making people feel welcome and cared for. I bring over four years of experience in customer service, including upscale environments, and I am committed to delivering exceptional guest experiences with great attention to detail and a deep understanding of hospitality standards. I’m looking to join a fine dining team where I can continue growing in hospitality, connect with guests on more meaningful levels, and be part of creating memorable dining experiences.

Overview

4
4
years of professional experience

Work History

Server

Alessanyc
08.2024 - 06.2025
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Informed customers of daily specials and signature menu items.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Brought wine selections to tables with appropriate glasses and poured for customers.

Server

Chart House Restaurant
Weehawken
05.2023 - 07.2024
  • Delivered exceptional customer service in a fast-paced dining environment.
  • Handled guest inquiries and resolved issues to enhance dining experiences.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Stayed informed about daily specials, new menu items, promotions.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Server/Head Waiter

Viva Margarita
Edgewater
03.2021 - 04.2023
  • Provided exceptional service to high volume of daily customers.
  • Ensured that the dining area was properly set up with clean linens, silverware, and glassware.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Consistently monitored dining room ambiance including music levels, lighting, decorations.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Education

High School Diploma -

Memorial High School
West New York, NJ
06-2022

Associate of Science - Nursing

Hudson County Community College
Jersey City, NJ

Skills

  • Customer service
  • Effective multitasking
  • Collaborative teamwork
  • Strong work ethic
  • Bilingual
  • Problem solving
  • Efficient to acquiring new skills
  • Wine service

Timeline

Server

Alessanyc
08.2024 - 06.2025

Server

Chart House Restaurant
05.2023 - 07.2024

Server/Head Waiter

Viva Margarita
03.2021 - 04.2023

High School Diploma -

Memorial High School

Associate of Science - Nursing

Hudson County Community College
Naydelin Canales
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