Naydeline Guzman
Oxnard,CA
Summary
Customer-focused Sales and Service Representative with experience in retail sales, cashier operations, and customer support. Known for delivering excellent service, efficiently handling transactions, and driving sales performance. Skilled in communication, conflict resolution, and multitasking. Eager to bring strong organizational and interpersonal abilities to a dynamic team-oriented environment.
Overview
4
4
years of professional experience
Work History
Cashier
Sam's Club
Oxnard, CA
02.2024 - Current
- Provided fast and friendly checkout service while maintaining a high level of accuracy in handling cash, credit, and digital payments.
- Enhanced the shopping experience by offering assistance, addressing concerns, and promoting store membership programs and savings offers.
- Worked collaboratively with front-end and stock teams to ensure smooth daily operations during high-volume periods.
- Maintained a clean and organized workstation and proactively restocked merchandise to reduce downtime and increase efficiency.
- Recognized for strong attention to detail, positive attitude, and consistent contribution to store performance goals.
Sales Representative
Spectrum
Oxnard, CA
07.2022 - 01.2024
- Consistently meet and exceed monthly sales quotas by recommending tailored internet, TV, and voice packages to residential and business clients.
- Utilize a consultative sales approach to uncover customer needs and present customized solutions, increasing customer satisfaction and long-term retention.
- Educate clients on product features, installation processes, billing procedures, and promotional offers to ensure clarity and confidence in purchases.
- Resolve service-related concerns with professionalism and efficiency, improving customer loyalty and reducing churn.
- Maintain accurate documentation and update CRM systems with customer interactions, follow-ups, and sales progress.
Cashier
Walgreens
Oxnard, CA
04.2021 - 06.2022
- Delivered exceptional customer service in a fast-paced retail pharmacy environment by assisting shoppers, managing point-of-sale transactions, and handling sensitive prescription-related inquiries with discretion.
- Processed transactions quickly and accurately while balancing cash drawers and maintaining financial integrity.
- Played a key role in merchandising and inventory management by restocking shelves and ensuring product displays were neat and compliant with visual standards.
- Responded to customer complaints and returns professionally, diffusing tension and ensuring a positive resolution.
- Frequently praised for reliability, efficiency, and building rapport with returning customers.
Education
High School Diploma -
Pacifica High School
Oxnard, CASkills
- Customer Service Excellence
- Sales & Upselling Techniques
- CRM & POS System Proficiency
- Conflict Resolution
- Communication & Relationship Building
- Time Management & Multitasking
- Organizational Efficiency
- Cash Handling & Payment Accuracy
- Retail & Telecommunications Sales
Timeline
Cashier
Sam's Club
02.2024 - Current
Sales Representative
Spectrum
07.2022 - 01.2024
Cashier
Walgreens
04.2021 - 06.2022
High School Diploma -
Pacifica High School