Nayelhi Chávez
Alton,Texas
Summary
Proven track record in enhancing cleanliness and customer satisfaction, notably at Cynthia Villarreal, by employing efficient cleaning techniques and fostering strong team collaborations. Skilled in bathroom and kitchen cleaning, with a knack for maximizing workspace efficiency. Demonstrated ability to increase overall ratings through exceptional service and productivity improvements.
Overview
18
18
years of professional experience
Work History
Housekeeping Cleaner
Cynthia Villarreal
04.2024 - Current
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
House Cleaner
Victoria Grisham
03.2024 - Current
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Caregiver Attendant
Richard Gillett
08.2016 - 09.2023
- Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
- Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to patients.
- Ensured patient safety through diligent monitoring and adherence to care plans.
- Assisted patients with daily living activities, promoting independence and dignity.
- Increased patient mobility through physical therapy exercises and proper use of assistive devices.
Line Cook
Green Cactus
10.2018 - 02.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
Cashier
El Tranvía
09.2018 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Shift Supervisor
Qdoba Mexican Grill
08.2012 - 10.2013
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Applied security, safety, and loss prevention strategies during shifts.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Line Cook
Chipotle
07.2009 - 01.2013
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked food temperature regularly to verify proper cooking and safety.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
Line Cook
Scholotzkys
01.2012 - 09.2012
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked food temperature regularly to verify proper cooking and safety.
Cashier Team Lead
McDonald’s
03.2010 - 12.2011
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Restocked and organized merchandise in front lanes.
Line Cook / Cashier
Wendy’s
09.2006 - 11.2009
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked food temperature regularly to verify proper cooking and safety.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Line Cook
Pizza Hut
07.2008 - 01.2009
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
Education
Universidad Alfonso Reyes
Monterrey, Nuevo León. México 08.2004
Skills
- Bathroom cleaning
- Kitchen Cleaning
- Waste disposal
- Proper chemical usage
- Window Cleaning
- Efficient Cleaning Techniques
- Carpet cleaning
- Laundry expertise
- Mopping and sweeping
- Vacuuming and sweeping
Languages
Spanish / English
Native or Bilingual
Timeline
Housekeeping Cleaner
Cynthia Villarreal
04.2024 - Current
House Cleaner
Victoria Grisham
03.2024 - Current
Line Cook
Green Cactus
10.2018 - 02.2019
Cashier
El Tranvía
09.2018 - 01.2019
Caregiver Attendant
Richard Gillett
08.2016 - 09.2023
Shift Supervisor
Qdoba Mexican Grill
08.2012 - 10.2013
Line Cook
Scholotzkys
01.2012 - 09.2012
Cashier Team Lead
McDonald’s
03.2010 - 12.2011
Line Cook
Chipotle
07.2009 - 01.2013
Line Cook
Pizza Hut
07.2008 - 01.2009
Line Cook / Cashier
Wendy’s
09.2006 - 11.2009
Universidad Alfonso Reyes
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