Nayeli Alonso
Marietta,GA
Summary
Proven leader with extensive experience in staff development and strategic planning. Excelled in performance management and team leadership, significantly enhancing customer satisfaction. Skilled in business administration and verbal communication, adept at driving operational excellence and fostering team growth with the Army National Guard.
Overview
8
8
years of professional experience
Work History
Manager
Zama Mexican Cuisine
Smyrna, GA
05.2021 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Monitored staff performance and addressed issues.
Motor Transport Operator
US Army National Guard
Marietta
07.2020 - Current
- Inspected and maintained vehicles to ensure they were safe for operation.
- Loaded, secured, and unloaded cargo according to established procedures.
- Performed pre-trip inspections on assigned vehicles to ensure they met safety requirements.
- Maintained detailed records of daily vehicle mileage, maintenance issues, and fuel consumption levels.
- Operated a variety of motor transport equipment in a safe manner.
- Communicated regularly with dispatchers regarding route changes or delays due to traffic or weather conditions.
- Monitored vehicle performance and reported any problems or malfunctions immediately to supervisors.
Server
Crispina Ristorante & Crispina's
Atlanta, Georgia
08.2016 - 10.2020
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
Education
Motor Vehicle -
Advance Individual Training
Missouri City, MO08-2021
High School Diploma -
Campbell High School
Smyrna, GA05-2020
Skills
- Staff Development
- Business Administration
- Performance Management
- Strategic Planning
- Staff Training and Development
- Team Leadership
- Sales Techniques
- Verbal Communication
Timeline
Manager
Zama Mexican Cuisine
05.2021 - Current
Motor Transport Operator
US Army National Guard
07.2020 - Current
Server
Crispina Ristorante & Crispina's
08.2016 - 10.2020
Motor Vehicle -
Advance Individual Training
High School Diploma -
Campbell High School