Nayeli Avila
Summary
Dynamic candidate experienced in sales and customer service. Proven track record of exceeding sales goals and developing strong customer relationships. Skilled in creating and executing successful sales strategies to drive revenue growth. Highly organized and detail-oriented with a passion for helping clients find solutions. As a young employee, there is still much more I can learn and experience in any field I choose.
Overview
3
3
years of professional experience
Work History
HA/CNA
Casa Maria Health Care Center
09.2025 - 01.2026
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Provided support in meal preparation and serving, enhancing dining experiences.
- Maintained cleanliness and organization in common areas, promoting a safe environment.
- Communicated effectively with healthcare staff to address resident needs promptly.
- Trained new aides on best practices and operational procedures for efficiency.
- Participated in team meetings to discuss resident feedback and improve service delivery.
- Collaborated with housekeeping staff to ensure timely room availability and high cleanliness standards.
Caregiver CMA
The Heritage Assisted Living
02.2025 - 07.2025
- Assist residents with daily activities, enhancing quality of life and fostering independence.
- Administer medications accurately, ensuring compliance with health care protocols.
- Collaborate with healthcare teams to monitor and report patient progress effectively.
- Address emergencies promptly, maintaining a safe and supportive environment.
- Develop personalized care plans, resulting in improved resident satisfaction.
Sales Consultant
Carlsbad Ford Lincoln
09.2024 - 02.2025
- Demonstrated excellent customer service skills when dealing with client inquiries.
- Built relationships with prospects to increase sales opportunities.
- Maximized sales opportunities, remaining focused on goals and expectations.
- Ensured customer satisfaction by providing timely responses and support.
- Communicated product features, advantages, and benefits to customers.
- Conducted follow-up calls with customers post purchase in order to address any issues or concerns.
- Resolved customer complaints and inquiries in a timely manner.
- Built and established strong relationships with customers, enabling long-term partnerships.
- Met or exceeded sales objectives through client growth, supporting company revenue goals.
- Analyzed customer needs and interests, determining appropriate products.
- Used knowledge of company products and services to recommend solutions to customers.
- Responded promptly to customer queries to increase overall satisfaction.
Counter Sales
AirGas a Air-Liquid Company
06.2024 - 09.2024
- Assisted in training new employees on store policies and procedures related to counter sales operations.
- Prepared reports related to counter sales activity for review by senior staff members.
- Loaded and unloaded gas cylinders.
- Organized gas cylinders.
Sales Consultant
Tate Branch AutoPlex
04.2023 - 06.2024
- Demonstrated excellent customer service skills when dealing with client inquiries.
- Built relationships with prospects to increase sales opportunities.
- Maximized sales opportunities, remaining focused on goals and expectations.
- Communicated product features, advantages, and benefits to customers.
- Conducted follow-up calls with customers post purchase in order to address any issues or concerns.
- Resolved customer complaints and inquiries in a timely manner.
- Met or exceeded sales objectives through client growth, supporting company revenue goals.
- Analyzed customer needs and interests, determining appropriate products.
- Used knowledge of company products and services to recommend solutions to customers.
- Responded promptly to customer queries to increase overall satisfaction.
- Recommended products to customers, enhancing engagement and brand loyalty.
- Built strong relationships with key decision makers within target organizations in order to increase sales opportunities.
Crew Member
Blakes Lota Burger
12.2022 - 04.2023
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Performed cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
- Communicated with customers regarding orders, comments, and complaints.
- Cross-trained in multiple positions within the store as needed.
Education
High School Diploma -
Carlsbad High School
Carlsbad, New Mexico05-2022
No Degree - Real Estate License
One Stop Real Estate
Online 05-2026
Skills
- Sales Closing
- Time Management
- Community Networking
- Cold Calling
- Objection Handling
- Customer Relationship Management
- Online Marketing
- Emotional Support
- Pass Medication
- Process Improvement
- Bathing assistance
- Attention to detail
- HIPAA compliance
- Feeding assistance
- Dressing assistance
- End-of-life care
- Compassionate communication
- Patient transfers
- Emotional support
- Medication administration
- Problem-solving
- Health monitoring
- Patient hygiene assistance
- Lifting and transferring
- Medication assistance
- Toileting assistance
- Recording vital signs
- Bedside manner
Timeline
HA/CNA
Casa Maria Health Care Center
09.2025 - 01.2026
Caregiver CMA
The Heritage Assisted Living
02.2025 - 07.2025
Sales Consultant
Carlsbad Ford Lincoln
09.2024 - 02.2025
Counter Sales
AirGas a Air-Liquid Company
06.2024 - 09.2024
Sales Consultant
Tate Branch AutoPlex
04.2023 - 06.2024
Crew Member
Blakes Lota Burger
12.2022 - 04.2023
High School Diploma -
Carlsbad High School
No Degree - Real Estate License
One Stop Real Estate