Nayeli Canseco

• Managed collections processes to ensure timely payments and maintain account accuracy.
• Negotiated payment plans with clients to facilitate debt resolution and enhance customer relations.
• Utilized collection software to track accounts and streamline communication with clients.
• Developed and implemented strategies that improved collection efficiency and reduced outstanding balances.
• Conducted regular follow-ups with customers to increase recovery rates and minimize charge-offs.
• Processed payments and applied to customer balances.

• Coordinated travel arrangements and itineraries for clients, ensuring timely bookings.
• Managed client communications, addressing inquiries and resolving issues efficiently.
• Utilized booking software to optimize scheduling and enhance operational workflows..

• Conducted inventory management and restocked shelves and organized products.

• Maintain a friendly and welcoming attitude, provided excellent service.

• Processed over 5,000 transactions to date with 100% accuracy, handling cash and credit card transactions.

• Assisted customer with products inquiries, refunds, and exchange, maintaining a 95% customer satisfaction rate.