Nayeli Castillo Ordoñez
Albuquerque
Summary
Highly motivated and committed Certified Medical Assistant & Certified Phlebotomy Technician with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CCMA II
Lovelace Medical Group
07.2021 - 09.2024
- Neurosurgery - 1 year, Neurology - PRN, General Surgery - 2 years
- Documented vital signs and health history for patients in clinic.
- Directed patients to exam rooms, fielded questions and prepared & assisted for physician examinations.
- Chart prep, PA, chaperone, calls & messages.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Medical Assistant/ Bilingual Translator
Concentra Urgent Care
12.2019 - 04.2021
- Completed clinical procedures and gathered patient data for interpretation by physician. Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files. Performed routine tests such as urine dip stick, vision and hearing tests. Answered appointment calls. Performed basic laboratory tests as required. Recorded all patient care information accurately and efficiently to ensure accurate charts and medical history. Explained procedures to patients to reduce anxieties and increase patient cooperation. Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions. Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment. Sanitized, restocked and organized exam rooms and medical equipment. Cross-trained in front-office procedures to back up reception staff.
Medical Assistant/Fit Coach (Externship-Hired)
Fit Medical Weight Loss Center
09.2019 - 11.2019
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted. Obtained client medical history, including medication information, symptoms and allergies. Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment .Sanitized, restocked and organized exam rooms and medical equipment. Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history. Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly. Submitted prescriptions to pharmacy via phone, fax or web.
Crew Member
Wendys Restaurant
03.2016 - 11.2019
- Greeted store customers promptly and responded to questions with knowledgeable service. Worked closely with each customer to carefully resolve issues within timely fashion. Operated cash register for cash, check and credit card transactions with 100% accuracy. Communicated needs and issues to appropriate supervisors in timely fashion. Cleaned and organized store, including checkout desk and displays. Defined responsibilities, duties, and roles of each team member.
Education
Associate of Applied Science - Diagnostic Medical Sonography
CNM
Albuquerque2027
Certificate - Certified Phlebotomy Technician
Phlebotomy Training Specialists
Albuquerque10.2024
Certificate - Medical Assisting
Carington College
Albuquerque10.2019
High School Diploma -
Atrisco Heritage Academy High School
Albuquerque05.2018
Skills
- Bilingual Speaker
- CPR
- Monitoring Patient Progress
- Payment Collection and Processing
- Understanding of Medical Terminology
- Efficient and reliable team player
- Patient Scheduling
- Direct Patient Care
- Insurance Billing
- Communication skills
- Managing Patient Records
- Centrifuge Usage
- Electronic health records
- Phlebotomy
- Assisting with physical exams
- Medical front & back office administration
- Administering Immunizations
- Suture, Staple, & Drain removals
- Sample and specimen collection
- Problem-Solving
- Epic, Teams, Kronos, Allscripts, Outlook
- Supply Ordering & Storage
- Entering Orders
- Prior Authorizations
- Chart prep
- Medicine Cabinet
Certification
- CCMA - Certified Clinical Medical Assistant (NHA)
- BLS - Certified
- CPT - Certified Phlebotomy Technician (NHCO)
Languages
Spanish
English
Timeline
CCMA II
Lovelace Medical Group
07.2021 - 09.2024
Medical Assistant/ Bilingual Translator
Concentra Urgent Care
12.2019 - 04.2021
Medical Assistant/Fit Coach (Externship-Hired)
Fit Medical Weight Loss Center
09.2019 - 11.2019
Crew Member
Wendys Restaurant
03.2016 - 11.2019
- CCMA - Certified Clinical Medical Assistant (NHA)
- BLS - Certified
- CPT - Certified Phlebotomy Technician (NHCO)
Associate of Applied Science - Diagnostic Medical Sonography
CNM
Certificate - Certified Phlebotomy Technician
Phlebotomy Training Specialists
Certificate - Medical Assisting
Carington College
High School Diploma -
Atrisco Heritage Academy High School
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