Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nayeli Diaz

Houston,TX

Summary

Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.

Overview

4
4
years of professional experience

Work History

Agent

Galaxy Auto Insurance
01.2022 - 12.2023
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Expanded customer base through effective networking, cold calling, and relationship-building strategies.
  • Streamlined internal processes for improved efficiency and productivity within the agency.
  • Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.

Customer Service Representative

Direct Tv
04.2021 - 01.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Shift Supervisor

PLS Check Cashing
02.2020 - 03.2021
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • open and close shifts


Education

GED -

Hastings High School
Houston, TX
01.2019

Skills

  • Contract Negotiations
  • Legal Advisory
  • Salary Determination
  • Schedule Management
  • Customer Service and Care
  • [Language] Translation
  • Call Management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Agent

Galaxy Auto Insurance
01.2022 - 12.2023

Customer Service Representative

Direct Tv
04.2021 - 01.2022

Shift Supervisor

PLS Check Cashing
02.2020 - 03.2021

GED -

Hastings High School

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Nayeli Diaz