Nayeli Diaz

• Trained associates on selling techniques, product knowledge, and customer engagement.
• Supervised daily sales floor operations to maintain brand standards and service consistency.
• Coordinated opening and closing procedures, including cash handling and store readiness.
• Monitored visual merchandising to ensure accurate floor presentation and promotional execution.
• Developed strong working relationships with staff, fostering a positive work environment.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Prepared collection supplies and verified specimen labels for accurate patient testing.
• Assisted with venipuncture procedures under supervision while maintaining patient comfort and safety.
• Documented specimen information accurately in laboratory systems and paper records.
• Transported collected samples to laboratory areas while preserving specimen integrity.
• Communicated calmly with patients to explain collection steps and reduce anxiety.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Stocked phlebotomy cart or carrier with appropriate supplies.

Completed a Certified Phlebotomy Technician training program focused on the fundamentals of venipuncture, capillary blood collection, specimen handling, patient identification, and infection control. Received hands-on training in safely collecting and preparing blood specimens for laboratory testing while maintaining patient comfort, safety, and confidentiality. Developed knowledge of medical terminology, anatomy and physiology, laboratory procedures, OSHA standards, and proper use of phlebotomy equipment. Successfully completed clinical training and demonstrated competency in blood collection techniques and professional patient care.