Nayeli Garcia
Huntington Beach,CA
Summary
Restaurant industry professional with 14+ years of experience. Strengths include table management, precise cash handling, reservation handling and staff training. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Server/Shift Leader
The Little Oliva
Redondo Beach, California
08.2024 - 08.2026
- Delivered exemplary leadership to servers and restaurant staff by modeling excellent service.
- Managed tables throughout dining room to execute service at highest level.
- Trained new staff on menu items and customer service protocols.
- Collaborated with kitchen staff to ensure timely food delivery to tables.
- Executed opening and closing duties, including cash handling and equipment maintenance.
- Performed regular inventory checks of beer, wine, and FOH supplies.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Regularly inspected dining areas for tidiness, cleanliness and appearance.
- Maintained accurate records of daily transactions such as sales, invoices and payments.
- Assisted in the development and implementation of new menu items and promotions.
Server
Avenue Italy
Redondo Beach, California
06.2021 - 07.2024
- Greeted customers, answered questions, and recommended specials to increase profits.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Processed cash and credit payments at point of sale, accurately while following company procedures for handling cash payments.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Prepared and served a variety of cocktails and beverages to customers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Collected and organized tips daily, distributing to all FOH.
Server
El Cholo
Los Angeles, California
03.2016 - 06.2021
- Provided exceptional customer service in fast-paced dining environment, ensuring guest satisfaction.
- Exhibited enthusiasm and extensive knowledge of restaurant menu and products.
- Collaborated with hosts, busser and kitchen staff to ensure smooth guest seating and service.
- Maintained cleanliness of tables and chairs to prepare dining area.
- Accurately processed cash transactions and payments for guests.
- Collaborated with events manager to plan and execute large reservations.
Server/Hostess/Busser
El Cholo
Downtown Los Angeles
05.2010 - 02.2015
- Provided exceptional service to high volume of daily customers.
- Managed tables efficiently during busy service periods.
- Handled customer inquiries and resolved issues promptly.
- Welcomed guests warmly at entrance and presented them with menus.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Supported special events by setting up dining arrangements effectively.
- Assisted with seating arrangements for large groups and special occasions.
- Trained new staff on proper hosting procedures and policies.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
Education
High School Diploma -
Los Angels High
Los Angeles, CA06-2008
Skills
- Effective communication
- Staff training and development
- Tips management
- Problem solving
- Complaint resolution
- POS systems expertise
- Cash handling proficiency
- Wine service knowledge
- Reservation software skills
- Order accuracy
Certification
- Responsible Beverage Service (RBS) Certification
- California Food Handlers
Timeline
Server/Shift Leader
The Little Oliva
08.2024 - 08.2026
Server
Avenue Italy
06.2021 - 07.2024
Server
El Cholo
03.2016 - 06.2021
Server/Hostess/Busser
El Cholo
05.2010 - 02.2015
High School Diploma -
Los Angels High