Nayeli Maldonado
Lake Havasu City,AZ
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Receptionist
Arizona Humane Society
Phoenix, Az
10.2024 - Current
- Greeted visitors and directed them to appropriate departments.
- Scheduled appointments and maintained calendar for executives and staff.
- Assisted clients with inquiries, providing information about services offered.
- Collaborated with team members to enhance workflow and communication processes.
Veterinary Assistant Intern
Madison animal hospital and grooming
Phoenix, Az
10.2023 - 11.2024
- Assisted veterinarians during examinations and medical procedures.
- Maintained cleanliness and organization of animal hospital areas.
- Handled and restrained animals for safe treatment and grooming.
- Prepared surgical instruments and equipment for procedures.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
Insurance Agent
Pets Best, Synchrony Financial, GE Capital
Phoenix, AZ
12.2018 - 10.2024
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
- Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget.
- Promptly responded to reported claims by communicating with customers and reporting information.
Bilingual Customer Service Representative
Synchrony Financial, GE Capital
Phoenix, AZ
12.2018 - 04.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented conversations with customers to track requests, problems and solutions.
- Handled translation calls with open and clear communication skills to quickly get to root of each issue.
Education
Veterinary Science
Pima Medical Institute
Phoenix, AZ 02.2023 - 12.2024
GED -
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ05.2010
Skills
- Adaptive team player
- Spanish translation
- Animal care
- Problem solving
- Customer/Client relations
- Multitasking and prioritization
- Tech-Savvy
- Appointment scheduling
- Veterinary procedures
Certification
- Certified veterinary assistant
- Property and casualty insurance license
- Fear free certification
- CPR certification
Timeline
Receptionist
Arizona Humane Society
10.2024 - Current
Veterinary Assistant Intern
Madison animal hospital and grooming
10.2023 - 11.2024
Veterinary Science
Pima Medical Institute
02.2023 - 12.2024
Insurance Agent
Pets Best, Synchrony Financial, GE Capital
12.2018 - 10.2024
Bilingual Customer Service Representative
Synchrony Financial, GE Capital
12.2018 - 04.2021
GED -
Maricopa Community Colleges - Estrella Mountain Community College