Autumn Clark
Cecilia,KY
Summary
Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Highly-motivated employee with desire to take on new challenges.
Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Receptionist
Wilson & Muir Bank & Trust Co.
Elizabethtown, KY
03.2022 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments and meetings for our loan officers.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up my workspace.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Customer Service Representative
Newcomb Oil (Fivestar)
Elizabethtown, KY
01.2019 - 03.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Larue County High School
Hodgenville, KY05-2021
Skills
- Communication
- Self-Directed
- Team Building
- Inbound and Outbound Calling
- Complaint Resolution
- Adaptive Team Player
- High-Energy Attitude
- Client Relations
Accomplishments
- Since being with Wilson & Muir Bank & Trust Co. I have received two STAR awards for providing exceptional customer service to our clientele.
Timeline
Receptionist
Wilson & Muir Bank & Trust Co.
03.2022 - Current
Customer Service Representative
Newcomb Oil (Fivestar)
01.2019 - 03.2022
Larue County High School
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