Nayeli Morales
Customer service
Cleveland,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
S&P Data
02.2021 - 03.2023
- Promoted available products and services to customers during service, account management, and order calls.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Representative
D&G
08.2022 - 01.2023
- Built diverse and consistent sales portfolio.
- Set and achieved company defined sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Environmental Services Housekeeper
University Hospital - University Health System
06.2022 - 10.2022
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
Stocking Crew Member
Burlington Coat Factory Distribution Center
12.2021 - 01.2022
- Interacted with guests in friendly and knowledgeable way.
- Processed and packaged stock items for customer purchases.
- Answered customer questions and provided detailed product information.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Education
No Degree - Law Enforcement
Cuyahoga Community College
Cleveland, OH06.2025
High School Diploma -
Cleveland Central Catholic
Cleveland, OH06.2020
Skills
- Prioritization
- Active Listening
- Customer Relationship Management
- Multi-Line Phone Talent
- Customer Service
- Product Organization
Certification
merit certicate
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Representative
D&G
08.2022 - 01.2023
Environmental Services Housekeeper
University Hospital - University Health System
06.2022 - 10.2022
Stocking Crew Member
Burlington Coat Factory Distribution Center
12.2021 - 01.2022
Customer Service Representative
S&P Data
02.2021 - 03.2023
No Degree - Law Enforcement
Cuyahoga Community College
High School Diploma -
Cleveland Central Catholic
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