Nayeli Solis Del Carmen
San Luis,AZ
Summary
Experienced with client service coordination and support in case management. Utilizes organizational skills to ensure efficient workflow and accurate documentation. Track record of effective communication and collaboration with team members and clients.
Overview
15
15
years of professional experience
Work History
Case Management Assistant
Yuma Regional Medical Center
01.2021 - Current
- Company Overview: Children's Rehabilitative Services
- Ensured timely communication between healthcare providers, fostering a collaborative care environment for patients.
- Collaborated with insurance providers to obtain authorizations for necessary treatments or procedures.
- Supported interdisciplinary team meetings to create comprehensive case plans tailored to individual needs.
- Developed strong relationships with patients and families, providing emotional support throughout their medical journey.
- Maintained detailed case notes documenting each interaction with clients, ensuring a consistent approach across the care continuum.
- Attended regularly scheduled case management and staff meetings.
- Accomplished multiple tasks within established timeframes.
Medical Assistant
Yuma Regional Medical Center
09.2013 - 01.2021
- Company Overview: Children's Rehabilitative Services
- Help patient with insurance questions/concerns.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained patients medical history, medication information, symptoms, and allergies.
- Complete 100% review charges for CRS and pediatric sub-specialty clinics.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- WQ's include registration errors or charge errors.
- Performed medical records management, including filing, organizing and scanning documents.
- Make sure all notes are correctly closed with charges and diagnosis.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Bi-weekly and monthly reports provided to PFS.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Medical Assistant
5 Minute Walk-In Clinic
09.2010 - 05.2013
- Provided complete physical services to adults and children
- Administered medication/vaccines
- Verify benefits & eligibility for insurances
- schedule appointments,
- Completed referrals.
- Prepare rooms for minor surgery procedures and gynecological purposes.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared and administered medications to alleviate patient symptoms.
Education
Medical Biller/Coder - Certified Medical Administrative Assistant
REGIONAL CENTER FOR BORDER HEALTH
Yuma, AZ06.2020
Medical Assistant Certification - Certified Clinical Medical Assistant
REGIONAL CENTER FOR BORDER HEALTH
Yuma, AZ12.2019
Medical Assistant -
REGIONAL CENTER FOR BORDER HEALTH
Yuma, AZ05.2010
High School Diploma -
SAN LUIS HIGH SCHOOL
SAN LUIS, AZ01.2009
Skills
- Problem-solving abilities
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Documentation skills
- Computer literacy
- Teamwork and collaboration
- General clerical duties
- Fast learner
Timeline
Case Management Assistant
Yuma Regional Medical Center
01.2021 - Current
Medical Assistant
Yuma Regional Medical Center
09.2013 - 01.2021
Medical Assistant
5 Minute Walk-In Clinic
09.2010 - 05.2013
Medical Assistant -
REGIONAL CENTER FOR BORDER HEALTH
High School Diploma -
SAN LUIS HIGH SCHOOL
Medical Biller/Coder - Certified Medical Administrative Assistant
REGIONAL CENTER FOR BORDER HEALTH
Medical Assistant Certification - Certified Clinical Medical Assistant
REGIONAL CENTER FOR BORDER HEALTH
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