NAYELI TORRES
SAN ANTONIO,TX
Summary
Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills. Bilingual and effective at maximizing repeat business opportunities. Proven history of increasing revenue while bringing in new clients. Dedicated professional successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. Expert salesperson and team leader.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Manager
S&T PARTNERSHIPS
San Antonio, TX
05.2024 - Current
- Strategically managed a diverse portfolio of client accounts, consistently exceeding revenue targets through proactive clients engagement and solution driven approaches.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Provided training and guidance to new Account Managers.
- Negotiated contracts with clients to maximize profitability.
- Solicited feedback from customers on their experience with products or services.
Recruiter
S&T Partnerships
San Antonio, TX
05.2024 - Current
- Sourced and screened potential candidates for open positions.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Developed job descriptions and postings to attract qualified applicants.
- Conducted in-depth interviews with top candidates to assess skills and fit.
- Maintained Applicant Tracking System records of all applicants.
- Negotiated salaries and other employment terms with successful applicants.
- Provided feedback to unsuccessful applicants on the status of their applications.
- Referred suitable candidates to relevant departments for additional assessment.
- Managed employee referrals program including tracking progress and awarding incentives.
- Assisted in onboarding of new hires by providing orientation materials and training sessions.
Sales Associate
Marshalls
Del Rio, TX
10.2018 - 12.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
Booking Clerk
Val Verde Processing Center
Del Rio, TX
08.2022 - 04.2024
- I dealt with multiple individuals that were getting released from prison. I answered incoming calls, responded to customer inquiries, and took messages as needed.
- Greeted customers and provided information regarding inmates bond amounts, and process of being released from prison.
- Maintained accurate records of all bookings of all inmates that came in and out of our correctional facility.
- Ensured compliance with applicable laws and regulations related to booking activities.
- Provided customer service support for clients when necessary.
- Informed family members about policies and procedures when inmates are getting released.
Cashier
Walmart
Del Rio, TX
08.2021 - 08.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Del Rio High School
Del Rio, TX07-2021
Skills
- Project Management
- Business Development
- Campaign execution
- Brand Management
- Sales Analysis
- Lead Generation
- Sales Development
- Customer Service
- Account Management
- Team Training
- Relationship building and management
- Sales
Certification
CPR CERTIFIED
Languages
Spanish
Professional
English
Professional
Timeline
Account Manager
S&T PARTNERSHIPS
05.2024 - Current
Recruiter
S&T Partnerships
05.2024 - Current
Booking Clerk
Val Verde Processing Center
08.2022 - 04.2024
Cashier
Walmart
08.2021 - 08.2022
Sales Associate
Marshalls
10.2018 - 12.2024
High School Diploma -
Del Rio High School