NAYELI VASQUEZ
Fort Worth
Summary
Detail-oriented and motivated professional with over 5 years of experience in customer service and financial support. Strong communication and problem-solving skills with the ability to manage sensitive client information and support high-volume operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Service Representative
Navy Federal Credit Union
Fort Worth
10.2024 - Current
- Support members with account inquiries, online banking access, and loan information
- Process transactions and manage confidential financial data
- Assist in resolving complex customer issues in a timely and professional manner
Finance Services Consultant
World Finance
Fort Worth
04.2024 - 10.2024
- Provided loan processing support and financial product education to clients
- Maintained accurate client records and assisted with payment collections
- Handled inbound and outbound calls to follow up with existing and prospective clients
Customer Service Representative
Blackmon Mooring & BMS CAT
Fort Worth
10.2021 - 04.2024
- Responded to customer inquiries and scheduled service appointments
- Assisted in the coordination of insurance-related restoration services
- Maintained detailed records and ensured timely communication with clients and team members
Education
High School Diploma -
Alvarado High School
Alvarado, TX05-2020
Skills
- Customer Service & Call Handling
- Financial Document Processing
- Cash Handling & Payment Collections
- Microsoft Office (Word, Excel, Outlook)
- Multitasking & Time Management
- Problem Solving & Conflict Resolution
Certification
Property & Casualty License
Timeline
Member Service Representative
Navy Federal Credit Union
10.2024 - Current
Finance Services Consultant
World Finance
04.2024 - 10.2024
Customer Service Representative
Blackmon Mooring & BMS CAT
10.2021 - 04.2024
High School Diploma -
Alvarado High School