Nayeli Vera-Mendoza
Mason
Summary
Developed strong leadership and operational skills in fast-paced restaurant setting. Excel in team management and customer service, ensuring high standards and smooth operations. Seeking to transition into new field, leveraging these transferable skills to drive success in different environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Acapulco Mexican Grill
10.2021 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Education
Associate of Applied Science -
Lansing Community College
Lansing, MI05-2024
General Associates -
Lansing Community College
Lansing, MI05-2023
Skills
- Shift management
- Employee scheduling
- Staff training and development
- Training and mentoring
- Customer service
- Critical thinking
- Problem-solving
- Employee supervision
- Conflict resolution
- Bilingual
Certification
- Basic Life Support Certification (BLS)
- Licensed Phlebotomist
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Restaurant Manager
Acapulco Mexican Grill
10.2021 - Current
Associate of Applied Science -
Lansing Community College
General Associates -
Lansing Community College
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