Nayeli G Gutierrez
El Paso,TX
Summary
Customer service with experience training associates and resolving conflicts. Effective communicator through in person, telephone, and online interactions with customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Universal Experience Representative II
Firstlight Federal Credit Union
12.2020 - Current
- Universal Experience Representative I 2020-2021.
- Assist members in a branch for providing exemplary service to our members by identifying and recommending appropriate products and service solutions based on the members financial needs
- As well responsible for a variety of services including but not limited to performing teller duties, opening and closing accounts, loan processing, renewing certificate accounts and assisting members with bookkeeping and checking account problems.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Communicated professionally with colleagues, freelancers and clients.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Opened and closed branch based on rotation days by counting registers, making deposits and storing and filing all daily paperwork.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Customer Service Representative
GC Services LP
05.2016 - 12.2021
- Accepted and processed customer payments with credit cards
- Greeted customers and offered them assistance where possible.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
Detention Officer
Otero County Processing Center
07.2021 - 10.2021
- Receives and processes inmates into custody of institution; processing inmates; maintaining jail security, serving meals, searches inmates, takes charge of personal property, prepares routine records of inmates, performs general clerical duties, ensure the care and maintenance of quarters.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Supervised and controlled behavior of 50 inmates.
- Processed inmates by taking photographs and fingerprints.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Attended to feeding, housing and physical well-being of inmates.
- Regularly conducted security and sanitation checks.
Education
Associate of Arts - Criminal Justice
El Paso Community College
El Paso, TX12.2024
High School Diploma -
Andress High School
El Paso, TX06.2013
Skills
- Cash Management
- Attention to detail
- Dependable
- Team Player
- Communication
- Multi-tasking
- Retention Strategies
- Problem-Solving Strengths
- Fluency in Spanish
- Active Listening
- Retail Sales Customer Service
Certification
- On-the Job Training, FirstLight FCU-October 2022-Present
- CUNA Financial Counseling Certification Program - Exam December 2023
- IRA Certification, FirstLight FCU - March 2021-Present
- Texas Notary Public, December 3 2021-December 3 2025
- Lending LeveL I, FirstLight FCU - December 2020-July2021
Timeline
Detention Officer
Otero County Processing Center
07.2021 - 10.2021
Universal Experience Representative II
Firstlight Federal Credit Union
12.2020 - Current
Customer Service Representative
GC Services LP
05.2016 - 12.2021
Associate of Arts - Criminal Justice
El Paso Community College
High School Diploma -
Andress High School
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