Nayeli G Gutierrez
El Paso
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Loss Prevention Specialist
TJX Companies
El Paso, TX
02.2025 - Current
- Utilized surveillance systems to monitor activities, ensuring compliance with company policies and reducing shrinkage.
- Ensured timely completion of audits with diligent preparation and thorough documentation.
- Coordinated with emergency services during incidents, facilitating prompt responses.
- Managed access control systems to maintain security and safety protocols.
- Conducted thorough investigations of suspected internal and external theft cases, leading to increased resolution rates.
- Facilitated strong communication between store staff and loss prevention team, fostering awareness and cooperation among all personnel.
- Developed and maintained relationships with carriers for reliable service.
ACH Specialist
Raiz Federal Credit Union
El Paso, TX
04.2024 - 02.2025
- Ensured compliance with NACHA rules and regulations, maintaining a strong understanding of relevant policies and requirements.
- Maintained internal documentation of ACH policies and guidelines, updating materials as needed to reflect industry standards and best practices.
- Managed high volumes of incoming and outgoing transactions daily, prioritizing tasks effectively to meet deadlines.
- Attends required annual BSA trainings. Complies with all Bank Secrecy Act (BSA) rules and regulations, in addition to the Customer Identification Program (CIP).
- Streamlined internal workflows by automating data collection, analysis, and reporting tasks.
- Assists with member inquiries. Resolves problems promptly and courteously. Keeps management informed of area activities and of any significant problems. Assists branches and related departments as needed.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
- Maintained files, records, and chronologies of entry activities.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Universal Experience Representative II
Firstlight Federal Credit Union
El Paso, TX
12.2020 - 01.2024
- Universal Experience Representative I 2020-2021
- Assist members in a branch for providing exemplary service to our members by identifying and recommending appropriate products and service solutions based on the members financial needs
- As well responsible for a variety of services including but not limited to performing teller duties, opening and closing accounts, loan processing, renewing certificate accounts and assisting members with bookkeeping and checking account problems.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Communicated professionally with colleagues, freelancers and members.
- Completed Branch opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Opened and closed branch based on rotation days by counting registers, making deposits and storing and filing all daily paperwork.
- Collaborated with other departments to confirm compliance with credit union procedures and regulations.
- Documented attendance metrics, ran calculations and generated charts, tables and diagrams to supplement end-of-day reports and inform future programming.
Education
Bachelor of Science - Accounting
University of Phoenix
Tempe, AZ06-2029
Associate of Arts - Business Fundamentals
University of Phoenix
Tempe, AZ05-2027
High School Diploma -
Andress High School
El Paso, TX06.2013
Skills
- Cash Management
- Attention to detail
- Communication
- Multi-tasking
- Retention Strategies
- Problem-Solving Strengths
- Audit procedures
- Teamwork and collaboration
- Organizational skills
Certification
- On-the Job Training, FirstLight FCU-October 2022-January 2024
- IRA Certification, FirstLight FCU - March 2021-January 2024
Languages
Spanish
Professional Working
Timeline
Loss Prevention Specialist
TJX Companies
02.2025 - Current
ACH Specialist
Raiz Federal Credit Union
04.2024 - 02.2025
Universal Experience Representative II
Firstlight Federal Credit Union
12.2020 - 01.2024
High School Diploma -
Andress High School
Bachelor of Science - Accounting
University of Phoenix
Associate of Arts - Business Fundamentals
University of Phoenix