Overview
Work History
Education
Skills
Languages
Timeline
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Nayelis Gerez

Perth Amboy,NJ

Overview

6
6
years of professional experience

Work History

Salon Customer Experience Specialist/Assistant Manager

JCPENNEY SALON
10.2022 - 05.2024
  • Deliver exceptional customer service in fast-paced environment while directing 150+ daily inquiries through phone and product sales, leading to increased efficiency and unparalleled client experiences
  • Deescalated conflicts among colleagues/customers by leveraging empathetic, active listening approach.
  • Increased health & safety management metrics by over 15% by ensuring all employees are aware of regulatory compliance measures.
  • Designed training materials & training for newcomers: addressed all questions, supported learning process, and shared feedback on performance, resulting in reducing training time by over 60%.
  • Conducted regular inventory assessments to maintain accurate stock levels while minimizing waste and spoilage.

Lead Resident Supervisor

ROWAN UNIVERSITY
09.2020 - 12.2020
  • Conduct and organize meetings among 15 resident assistants
  • Observe and maintain cleanliness and civility of both residents and hallways
  • Provided guidance and support to residents on academic, personal, and social matters.
  • Managed administrative tasks including room assignments, maintenance requests, and incident reports.
  • Developed strong relationships with residents through open communication channels and approachability.

Sales Associate/Manager's Assistant

BED BATH & BEYOND
07.2018 - 12.2019
  • Anticipated customers' needs and provided 200+ customers daily with high-quality service while upholding brand standards and values to ensure customer satisfaction
  • Actively stayed informed about latest sales offerings and loyalty programs.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.

Youth Camp Counselor

BOYS & GIRLS CLUB
06.2018 - 08.2018
  • Supervised over 400 campers from ages 8-15 during six week indoor/outdoor activity summer camp
  • Organized and led variety of daily indoor/outdoor events including; sports of all kinds, swimming both indoors and outdoors, painting, dancing, movies, and team games
  • Collaborated with counseling team to create fun, engaging, and memorable summer
  • Achieved certifications in looking after children, CPR, and First Aid to ensure safety of all campers
  • Write daily reports, evaluations, and maintain back office administration.

Education

Bachelor of Arts - Public Relations, Communication Studies

Rowan University
Glassboro, New Jersey
12.2024

Skills

    Microsoft Office

    Google Suite

    Adobe InDesign/ Adobe CC

    Bilingual

    Layout Design

    Creative Problem Solving

    Editing

    Copywriting

    Health & Safety Management

    Client Relationship Building

    Meevo

    Exceptional Organization/Cleaning

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Salon Customer Experience Specialist/Assistant Manager

JCPENNEY SALON
10.2022 - 05.2024

Lead Resident Supervisor

ROWAN UNIVERSITY
09.2020 - 12.2020

Sales Associate/Manager's Assistant

BED BATH & BEYOND
07.2018 - 12.2019

Youth Camp Counselor

BOYS & GIRLS CLUB
06.2018 - 08.2018

Bachelor of Arts - Public Relations, Communication Studies

Rowan University

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Nayelis Gerez