Nayelis Martinez
The Home Depot Store
Miami
3
Languages
7
years of professional experience
Dependable professional with a strong background in customer service and inventory management. Known for effective communication and critical thinking skills, consistently improving workflows and customer experiences in fast-paced environments.
Work History
Tool Rental Associate
1 Year 7 Months- Assisted customers in selecting and renting tools for various projects.
- Processed rental transactions efficiently using point-of-sale systems.
- Trained new associates on tool operation, safety protocols, and customer service standards.
- Maintained inventory accuracy through regular stock checks and system updates.
- Collaborated with team members to streamline rental workflows and improve customer satisfaction.
- Resolved customer inquiries and issues promptly, enhancing overall service experience.
- Monitored tool returns for damage, ensuring compliance with company policies and procedures.
- Educated customers on proper tool maintenance, prolonging the lifespan of rented equipment.
- Communicated clearly with both customers and colleagues alike regarding tool specifications, capabilities, limitations and potential applications.
- Assisted customers with troubleshooting tool issues, offering expert guidance and support.
- Inspected and tested tools to locate worn and damaged parts and malfunctions.
- Examined, received and tagged tools to be cleaned, stored and repaired.
- Used POS system to compute and receive payments for rentals.
Customer Service Associate
2 Years- Delivered exceptional customer service, ensuring satisfaction and resolving inquiries efficiently.
- Processed transactions accurately using POS systems, enhancing checkout efficiency.
- Assisted in training new associates on product knowledge and store procedures.
- Managed inventory levels, coordinating restocking efforts to maintain product availability.
- Resolved complex customer issues by implementing effective problem-solving strategies.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Uber Eats Driver
2 Months- Delivered food orders efficiently to enhance customer satisfaction and retention.
- Navigated routes using GPS technology to optimize delivery times and reduce delays.
- Communicated with customers to provide updates on order status and address concerns promptly.
- Maintained vehicle cleanliness and safety standards to ensure compliance with company policies.
Assistant Manager
1 Year 10 Months- Managed daily operations, ensuring efficient workflow and adherence to service standards.
- Coordinated scheduling to balance labor needs with peak customer demand efficiently.
- Trained and mentored team members, fostering a collaborative work environment.
- Implemented inventory management systems, reducing waste and optimizing stock levels.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Customer Service Representative
1 Year 4 Months- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Assisted customers with order placements and inquiries, ensuring a positive dining experience.
- Processed payments accurately using POS systems, maintaining cash handling integrity.
- Collaborated with team members to streamline kitchen operations for timely service delivery.
Education
No Degree - Physical Therapy
- Awarded English Composition I Scholar
High School Diploma
Skills
Customer servicee
Data entry
Computer proficiency
Inventory management
Safety procedures
Cleanliness and orderliness
Rental transaction processing
Cash reconciliation
Critical thinking
Team leadership
Dependabilityy
Dependability
Product demonstrationn
Store cleanliness
Accomplishments
- Received "Homer award" through effectively helping with other departments three times.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
Tool Rental Associate
The Home Depot Store
01.2025 - CurrentRead More
Customer Service Associate
The Home Depot Store
01.2023 - 01.2025Read More
Uber Eats Driver
Uber Eats
11.2022 - 01.2023Read More
Assistant Manager
Dominos's Pizza
01.2021 - 11.2022Read More
Customer Service Representative
Dominos's Pizza
09.2019 - 01.2021Read More
Miami Dade College
No Degree from Physical Therapy
Read More
Coral Park Senior High
High School Diploma
Read More