Nayeli Wood
Kerrville
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Bilingual-Spanish
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Service Specialist
Vivo Infusion
Kerrville
09.2025 - Current
- Assisted clients with service inquiries and product information.
- Collaborated with team members to resolve client issues promptly.
- Managed client scheduling for infusion services and appointments.
- Maintained accurate records of client interactions and transactions.
- Supported the implementation of new client service initiatives.
- Coordinated communication between clients and healthcare professionals.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Scheduled and confirmed appointments based on customer availability.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Participated in weekly team meetings to discuss performance metrics and areas for improvement.
- Provided technical assistance when required, troubleshooting any problems that may arise.
Veterinary Technician
Kerrville Veterinary Clinic
Kerrville
02.2022 - 01.2026
- Responded promptly to emergency calls outside normal business hours.
- Supported veterinarians in delivering quality care and educating clients.
- Administered medications and vaccines as directed by veterinarians.
- Addressed client inquiries regarding pets, providing timely treatment information.
- Communicated effectively with clients regarding their pet's condition or treatment plan.
- Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
- Performed routine laboratory procedures for hematology, urinalysis and serology.
- Assisted veterinarians during examinations and surgical procedures.
- Monitored vital signs and reported changes to the veterinary team.
- Prepared and administered medications as directed by veterinarians.
- Educated pet owners on proper care and preventive health measures.
- Maintained cleanliness and organization of treatment areas and equipment.
- Collected samples for laboratory testing and assisted with diagnostics.
- Handled animal restraint safely during examinations and treatments.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
Veterinary Assistant
Katy Area Veterinary Medical Group
Katy
08.2021 - 01.2022
- Conducted routine laboratory tests, including urinalysis, microbiology cultures, and hematology.
- Gathered specimens such as urine, blood, and fecal samples for laboratory analysis.
- Maintained accurate medical records for all patients to ensure compliance.
- Administered immunizations and medications as prescribed by veterinarians.
- Provided detailed care instructions to pet owners for optimal recovery.
- Documented and tracked treatment activities to facilitate ongoing care.
- Answered phone inquiries from pet owners, addressing questions and relaying messages to veterinarians.
- Ensured proper handling of specimens to maintain integrity for testing.
Education
Certification of Phlebotomy - Phlebotomy
Texas School of Phlebotomy
San Antonio, TX04-2025
Associate of Applied Science - Veterinary Technology
Vet Tech Institute of Houston
Houston, TX04-2022
High School Diploma -
Center Point ISD
Center Point, TX05-2020
Skills
- IV placement and medication administration
- Patient care and support
- Laboratory diagnostics and testing
- Phlebotomy and blood collection
- Communication skills and patient confidentiality
- Data recording and medical records maintenance
- Specimen handling and labeling
- Infection control and biohazard disposal
- Quality control and supply management
- Sanitation and sterilization techniques
- Medical terminology
- Blood transfusion procedures
- Personal protective equipment usage
- On-site testing
- Multi-sample collection
- Laboratory procedures understanding
- Emergency response training
- Veterinary diagnostics
- Venipuncture techniques
- Animal care procedures
- Emergency response
- Medication administration
- Quality control guidelines
- Communication
- Attention to detail
- Animal restraint
- Surgical procedures and support
Certification
- Certification of IV placement
- Certification of Phlebotomy
Timeline
Client Service Specialist
Vivo Infusion
09.2025 - Current
Veterinary Technician
Kerrville Veterinary Clinic
02.2022 - 01.2026
Veterinary Assistant
Katy Area Veterinary Medical Group
08.2021 - 01.2022
Certification of Phlebotomy - Phlebotomy
Texas School of Phlebotomy
Associate of Applied Science - Veterinary Technology
Vet Tech Institute of Houston
High School Diploma -
Center Point ISD