Nayely E. Guerra
Phoenix
Summary
Friendly and engaging receptionist with a focus on exceptional customer service and organizational efficiency. Proven ability to manage customer interactions, schedule appointments, and maintain an inviting atmosphere, driving positive experiences for guests.
Overview
2026
2026
years of professional experience
Work History
Greeter/Receptionist
Avondale Toyota
Avondale
08.2024 - Current
- Provide a world class experience for your customers, colleagues, and employees
- Adhere at all times to the One Price, One Person philosophy
- Execute all duties in a manner consistent with our values: high-character, engaged, team-player
- Relentlessly strive to improve an inviting and friendly environment to all guests
- Acknowledge and greet every guest
- Assign sales guest to the next available sales manager in rotation
- Maintain an accurate log of customer traffic in customer relation management software (CRM) and rotation log
- Offer every customer complimentary water, coffee
- Restock all refreshments throughout the day
- Maintain a clean showroom and front desk
- Answer and direct all incoming calls to appropriate departments & personnel
- Issue, receive, log-in/out ALL dealer plates for test drives & borrowed car agreements (BCA)
- Receive & Deliver all phone messages to appropriate personnel
- Direct returning customers to the appropriate personnel
- Complete Opportunities To Do Business “OTBD” sheet nightly
- Other duties as assigned
Personal Assistant
The wild shrimp co.
Scottsdale
08.2020 - 02.2024
- Food delivery
- Packer
- Farmers market greeter/sales
- Inventory check/ organizing inventory
- Dropping off equipment and inventory at each location for farmers market
- Accounting
- Attend to personal matters
Order Picker
Ascena
Moreno Valley
11.2019 - 01.2020
- Order fulfillment
- Item retrieval
- Quality assurance
- Packaging
- Inventory management
- Equipment operation
Receptionist/Agency
First choice
Moreno Valley
04.2017 - 12.2018
- Review resumes
- Collecting samples for drug testing
- Disturbing checks
- Organizing files
Masseuse
Bella body
Moreno Valley
04.2017 - 12.2018
- Lymphatic massages
- Performed MLD to reduce post-surgical edema and improve recovery times
Cashier
Chilas party rentals
Moreno Valley
05.2014 - 06.2016
- Organize merchandize
- Inventory checks
- Take in deliveries
- Managed incoming calls
- Financial responsibility
Packer Associate
Amazon
Goodyear
- Would pack orders for customers at a rate
- Problem solve damaged merchandise
- Trained new recruiters
- Gift wrapper during holidays
- Pick orders
Education
High School diploma -
Valley View High School
Moreno Valley, CaliforniaSkills
- Customers service
- Web tools
- Databases
- Common Software
- Interpersonal skills
- Telephone experience
- Organized
- Problem solving
- Managerial tasks
- Listening skills
- Scheduling
Awards
- Automotive Motive High School reward
- Art reward
Timeline
Greeter/Receptionist
Avondale Toyota
08.2024 - Current
Personal Assistant
The wild shrimp co.
08.2020 - 02.2024
Order Picker
Ascena
11.2019 - 01.2020
Receptionist/Agency
First choice
04.2017 - 12.2018
Masseuse
Bella body
04.2017 - 12.2018
Cashier
Chilas party rentals
05.2014 - 06.2016
Packer Associate
Amazon
High School diploma -
Valley View High School