Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Nayely Guzman

San Elizario,TX

Summary

Tenacious representative bringing five years of dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals.

Focused communicator fostering exceptional customer service skills to maximize customer interest and satisfaction.

Overview

8
8
years of professional experience

Work History

Broker’s Representative

Ola Logistics LLC
03.2022 - 01.2024
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Collaborated with cross-functional teams to develop new strategies for increased revenue generation.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Developed comprehensive reports, enabling management to make informed decisions based on accurate data analysis.

General Contractor/ Sale’s Representative

Guzman Tile Inc.
05.2019 - 06.2022
  • Improved project efficiency by streamlining communication between subcontractors and clients.
  • Reduced budget overages by carefully monitoring expenses and implementing cost-saving measures.
  • Completed projects on time and within budget through meticulous scheduling and coordination of resources.
  • Enhanced client satisfaction with exceptional attention to detail, clear communication, and consistent followthrough.
  • Conducted regular site inspections to ensure adherence to project specifications and building codes.
  • Maintained accurate records of progress updates for clients, keeping them informed throughout the construction process.

Solar Sales Consultant

ElectroSun
02.2021 - 05.2022
  • Boosted solar panel sales by implementing effective lead generation strategies.
  • Developed strong customer relationships through consistent communication and attentive service, resulting in repeat business.
  • Increased overall company revenue by consistently meeting and exceeding monthly sales targets.
  • Enhanced product knowledge by staying current with industry trends, attending training sessions, and conducting regular research.
  • Collaborated with internal teams, including engineering and installation departments, ensuring seamless project execution for clients.

Barista Shift Supervisor

Starbucks
03.2016 - 11.2018
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
  • Streamlined operations for increased efficiency by optimizing staff scheduling and task delegation.
  • Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.

Education

Associate In Applied Science - International Business

El Paso Community College
El Paso, TX

High School Diploma -

San Elizario High School
San Elizario, TX
06.2017

Skills

  • Business Relationship Building
  • Marketing Strategies
  • Workplace Training
  • Documentation Abilities
  • Interpersonal skills
  • Attention to detail
  • Analytical thinking
  • Client relationship management
  • Team collaboration
  • Adaptability and flexibility
  • Organizational skills

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

References

• Daniel Guzman -GTI, El Paso TX. 915-731-4327

• Edward Araujo -ElectroSun, El Paso TX. 915-478-9927

• Irma Diaz - Ola Logistics LLC. El Paso TX. 915-315-1562

Timeline

Broker’s Representative

Ola Logistics LLC
03.2022 - 01.2024

Solar Sales Consultant

ElectroSun
02.2021 - 05.2022

General Contractor/ Sale’s Representative

Guzman Tile Inc.
05.2019 - 06.2022

Barista Shift Supervisor

Starbucks
03.2016 - 11.2018

Associate In Applied Science - International Business

El Paso Community College

High School Diploma -

San Elizario High School

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Nayely Guzman