Nayely Torres Martinez
Santa Cruz,CA
Summary
Level-headed Medical Assistant committed to patient advocacy and collaboration with medical staff to improve patient communications. Outstanding multitasker and team player proficient in medical software and EMR system operations. Well-versed in charting patients, taking vitals and assessing patients.
Patient Medical Assisting dedicated to gaining hands-on knowledge and experience by working under supervision of experienced healthcare professionals. Skillfully interviews patients to note vital details and update patient records. Commended for going above and beyond requirements. Excellent scientific and medical terminology acumen.
Reliable Medical Support professional with 3 years of experience in the medical field environment. Expertly assist with office operations and physician support by gathering patient information, patient phone calls for scheduling appointments and updating patient charts, insurance information. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Reliable employee seeking Medical Assistant position. Offering excellent communication and good judgment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced medical assistant with over 3 years of experience in medical field. Excellent reputation for resolving problems and improving customer satisfaction.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Assisting position. Ready to help team achieve company goals.
Dedicated Medical Assistant professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Enthusiastic medical assistant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of working in fast paced environment and training. Motivated to learn, grow and excel.
Overview
9
9
years of professional experience
Work History
Health Service Specialist
Westside Planned Parenthood
Santa Cruz, CA
12.2024 - 09.2025
- Served as a liaison between clinical staff and non-medical personnel to foster clear communication and enhance workflow management.
- Developed policies that upheld high standards of patient safety while maintaining a comfortable atmosphere conducive to healing.
- Coordinated with healthcare providers to ensure seamless delivery of services to patients.
- Implemented strategies for reducing hospital readmissions by educating patients on self-care techniques postdischarge.
- Facilitated communication between patients and healthcare professionals, improving patient understanding of treatment options and promoting informed decisionmaking.
- Improved patient satisfaction by providing timely and accurate health information and resources.
- Managed medical records with accuracy and confidentiality, ensuring compliance with HIPAA regulations.
- Managed team schedule and workflow between jobs.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Upheld infection control and prevention policies across different patient-facing areas.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Enhanced patient experience by performing blood draws quickly and efficiently.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
Medical Assistant
Santa Cruz Community Health Center
250 Locust Street Santa Cruz, CA
03.2023 - 02.2024
- Performed medical records management, including filing, organizing and scanning documents.
- Streamlined clinic operations through efficient management of patient appointments and scheduling.
- Answered telephone calls to offer office information.
- Measured patient pulse oximetry.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Obtained client medical history, medication information, symptoms, and allergies.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Completed EKGs and other tests based on patient presentation in office.
Administration Medical Assistant Extern
Bayview Gastroenterology
03.2021 - 06.2021
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Obtained client medical history, medication information, symptoms and allergies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Obtained accurate medical histories from patients, highlighting critical information.
- Collected histories, vitals and current complaints via patient interviews.
- Welcomed patients and inquired about wellbeing since last treatment.
- Submitted prescriptions to pharmacy via phone, fax or web.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Taught patients about medications, procedures and care plan instructions.
- Maintained detailed records of test results by entering data and patient information into computer.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Front End Cashier
Costco Wholesale
10.2018 - 12.2020
- Helped customers complete purchases, locate items and join reward programs.
- Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
- Tracked inventory, located items and requested new merchandise with hand-held scanners and cellular devices.
- Processed credit card, EBT and gift certificate payments with electronic computer system.
- Greeted customers and responded to requests for information.
- Approached every question or concern with calm and level-headed approach.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Called for back up cashiers during peak times to minimize wait time for customers.
- Operated register system to process new purchases, item returns and merchandise exchanges.
- Answered questions about store policies and addressed customer concerns.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Mentored new team members on sales software system operation.
- Maintained organized and orderly front end and removed carts, baskets and debris.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Checked personal identifications during alcohol and tobacco sales.
Cashier
Target
08.2017 - 01.2018
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Checked personal identifications during alcohol and tobacco sales.
- Addressed customer needs and made product recommendations to increase sales.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Restocked and organized merchandise in front lanes.
- Processed customer refunds and exchanges according to established guidelines.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Cashier and Drive Thru
Burger King
05.2016 - 01.2017
- Interacted professionally through clear communication with customers to promote positive patron experiences.
- Resolved problems with orders quickly and offered refund or replacement.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Balanced cash drawer at beginning and close of shift.
- Assisted customers in choosing menu items by providing food complementing information.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Performed cash, card and check transactions to complete customer purchases.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Reduced customer wait times by quickly operating customer window and sales register.
- Assisted with preparing salads and cold food items.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Delivered special orders to waiting vehicles and tables to promote specialized service.
- Made change and returned correct cash and coin to patrons.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Brewed coffee and tea and changed out drink station syrups.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
Medical Assistant Certificate - Medical Assisting
Cabrillo College
Aptos, CA05.2021
Skills
- Updating Medical Records
- Critical Thinking
- Multitasking and Prioritization
- Appointment Scheduling
- Examination Preparation
- Treatment Room Preparation
- Check-In and Check-Out Procedures
- Operating EKG Equipment
- Cleaning and Organizing
- Blood and Tissue Collection
- Routine Laboratory Testing
- Data Entry
- Sanitizing and Cleaning
- Electronic Charting
- Vitals Collection and Documentation
- Room Cleaning and Restocking
- Willingness to Learn
- Blood Sugar Monitoring
- Tray Organization
- Documentation and Recordkeeping
- Electronic Medical Record Software
- Microsoft Office
- Specimen Collection
- Hemoglobin Testing
- Sharps Collection
- Glucose Screening
- Customer Service
- Injection Administration
- Patient Monitoring
- Logical Thinking
- Medical History Taking
- Data Confidentiality
- Teamwork and Collaboration
- Time Management and Prioritization
- Multitasking and Organization
Accomplishments
Basic Life Support (BLS) Certification
Medical Assistant Certification
2 years of MA & Phlebotomist work experience
Languages
Spanish
Professional Working
Timeline
Health Service Specialist
Westside Planned Parenthood
12.2024 - 09.2025
Medical Assistant
Santa Cruz Community Health Center
03.2023 - 02.2024
Administration Medical Assistant Extern
Bayview Gastroenterology
03.2021 - 06.2021
Front End Cashier
Costco Wholesale
10.2018 - 12.2020
Cashier
Target
08.2017 - 01.2018
Cashier and Drive Thru
Burger King
05.2016 - 01.2017
Medical Assistant Certificate - Medical Assisting
Cabrillo College