Nayomi Ochoa
Tucson,AZ
Summary
Dynamic professional with a proven track record at Alorica, adept in effective communication and Microsoft Office. Excelled in resolving high-stress customer complaints and enhancing customer satisfaction through expert service. Demonstrates a solutions-oriented approach and exceptional collaboration skills, significantly improving operational efficiency.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Alorica
Tucson, AZ
06.2024 - Current
- Resolved customer complaints with empathy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
Bank Teller
Wells Fargo
Tucson, AZ
10.2022 - 10.2023
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Counted and packaged currency and coins.
- Maintained friendly and professional customer interactions.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Childcare Provider
Self-employeed
Tucson, AZ
05.2021 - 10.2022
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
Education
Diploma -
Pueblo High School
Tucson, AZ05.2021
Skills
- Skilled Collaborator
- Rapid and Adaptive
- Effective Communication
- Solutions Oriented professional
- High Achiever
- Expertise in Microsoft Office
Timeline
Customer Service Representative
Alorica
06.2024 - Current
Bank Teller
Wells Fargo
10.2022 - 10.2023
Childcare Provider
Self-employeed
05.2021 - 10.2022
Diploma -
Pueblo High School