Microsoft Office
NAYSA PINNIX
Healthcare Customer Service
Greensboro,NC
Summary
Knowledgeable, hard-working, and detailed customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Some would say I specialize in quality, speed and process optimization. I consider myself articulate, energetic, and an excellent communicator.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Customer Service Agent
Aon Risk Services
2022.04 - Current
- Manages PEO account for clients of ADP TotalSource providing workman’s compensation coverage
- Prepares insurance broker forms, Declaration pages, EPLI, Stop Gap, MPP “Minimum Premium Policy” and other workman’s compensation coverage special forms
- Processes emails and calls from clients seeking proof of coverage and other documents
- Called client and patients to obtain information missing from submitted documents.
Healthcare Billing Specialist
LabCorp Holdings LLC
2016.06 - Current
- Performs back end billing duties pertaining to denied claims and insurance filing
- Reviews submitted information from physician offices pertaining to medical records and indigent accounts
- Researches claims to ensure proper coding, insurance claim refiling and payment posting
- Sends correspondence to patients regarding insurance denials and payment inquiries.
Reviewer/Contractor Procurement
Snow Enterprises
2014.07 - 2015.10
- Monitored assigned and overdue jobs for assigned vendors
- Reviewed contractor work orders and reports to check for discrepancies
- Communicated with real estate brokers via email to provide updates on work orders
- Processed new hire paperwork and contacted prospective contractors via email and phone.
Education
Biotechnology -
Guilford Technical Community College
Jamestown, NC 2003.08 - 2004.05
Skills
60+ WPM
undefinedSoftware
Citrix Systems
Workday
CICS
Optum
Certification
ICD-10
Interests
Art and Crafts
Interior Design
Timeline
Customer Service Agent
Aon Risk Services
2022.04 - Current
Healthcare Billing Specialist
LabCorp Holdings LLC
2016.06 - Current
Reviewer/Contractor Procurement
Snow Enterprises
2014.07 - 2015.10
Biotechnology -
Guilford Technical Community College
2003.08 - 2004.05
ICD-10
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