Naysha Feliz
Brockton,MA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
Brockton Neighborhood Health Center
06.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
Medical Assistant Secretary
South Shore Dermatology Physicians
01.2021 - 06.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed patient referrals to other medical specialists.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Handled cash transactions and maintained sales and payments records accurately.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Customer Service Representative
Market Basket
05.2018 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained staff on operating procedures and company services.
Education
Bachelor of Science - Nursing
UMass Boston
Boston, MA05.2025
High School Diploma -
Southeastern Technical Institute
South Easton, MA06.2021
Skills
- Medical Equipment Functionality
- Patient Assessments
- Telephonic Triage
- Patient Documentation
- Complex Problem-Solving
- Vital Sign Monitoring
- Healthcare Procedures
- Performing EKGs
- Proper Waste Disposal
- Exam Room Preparation
- Treatment Room Preparation
- Basic Laboratory Tests
- Medical Terminology
- Lab Specimens and Collections
- Flu Vaccinations
- HIPAA Compliance
- Pharmacy Relations
- Vitals Collection and Documentation
- Updating Medical Records
- Medical Histories and Vital Statistics
- Rapid Strep Testing
- Patient Scheduling
- Injection Administration
Certification
- CCMA - Certified Clinical Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Brockton Neighborhood Health Center
06.2021 - Current
Medical Assistant Secretary
South Shore Dermatology Physicians
01.2021 - 06.2021
Customer Service Representative
Market Basket
05.2018 - 03.2021
Bachelor of Science - Nursing
UMass Boston
High School Diploma -
Southeastern Technical Institute
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