Nayyar Ali
Nashville,India
Summary
Hotelier Energetic housekeeper, skilled in daily cleaning and responding to customer needs. facilitated regular sweeping, mopping, vacuuming, and customer service. Received 95% positive feedback from management for punctuality, presentability, and flexibility. Highly-qualified Housekeeper offering 4 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
5
5
years of professional experience
Work History
Housekeeping Supervisor
Nashville Marriott At Vanderbilt University
05.2023 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Housekeeping Room Attendant
Intercontinental Hotels Group
10.2021 - 03.2023
- Intercontinental Hotel Group
- I have handled Lost and Found very carefully
- I have solved guest problems/ enquiry/ complaints.My duties were:-Cleaning
- Guest Room Cleaning Public Area Providing Guest Request Deep Cleaning projects or any other projects.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Room Attendant
Holiday Inn Express
02.2018 - 01.2019
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Replenished guest room water glasses, toiletries, and paper products.
Education
B.A - International Hospitality and Hotel Administration
06.2020
Intermediate - Commerce
03.2017
Matriculation - Commerce
03.2015
Skills
- Microsoft Office
- Result Oriented
- Communication
- Report Generation
- Daily Progress Reports
- Staff Training
- Enforcing Safety Protocols
- Detailed Instruction
- Supply Inventory Management
- Safety Risk Assessment
- Guest Relations
- Interdepartmental Collaboration
- Performance Improvement
- Customer Service
- Problem Solving
- Team management
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Housekeeping Supervisor - Nashville Marriott At Vanderbilt University
05.2023 - Current
Housekeeping Room Attendant - Intercontinental Hotels Group
10.2021 - 03.2023
Room Attendant - Holiday Inn Express
02.2018 - 01.2019
Guru Nanak Institute of Hotel Management - B.A, International Hospitality and Hotel
Administration
Church School Beldih - Intermediate , Commerce
Church School Beldih - Matriculation , Commerce
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