Motivated and customer-focused professional with progressive retail leadership experience seeking opportunities to apply strong sales, credit management, and team leadership skills.
Overview
5
5
years of professional experience
Work History
Store Manager
Don Roberto Jewelers
San Juan Capistrano, CA
09.2025 - Current
Oversee daily store operations, ensuring sales goals and performance targets are met
Supervise, train, and motivate team members to deliver excellent customer service
Manage inventory, employee scheduling, and store performance metrics
Resolve customer concerns and maintain high satisfaction levels
Credit Representative
Don Roberto Jewelers
Santa Ana, CA
09.2023 - 09.2025
Assisted customers with financing options and credit applications
Reviewed and processed credit approvals with accuracy and compliance
Educated customers on payment plans and account management
Built strong customer relationships to support retention
Sales Associate
Don Roberto Jewelers
Santa Ana, CA
09.2021 - 09.2023
Delivered personalized customer service and product recommendations
Met and exceeded sales goals through effective communication and upselling
Maintained organized displays and supported daily store operations
Handled transactions accurately and efficiently
Education
Bachelor of Science - Criminal Justice Administration
California State University, Dominguez Hills (CSUDH)
01-2026
High School Diploma - Business Academy Program, AVID Student
01-2021
Skills
Customer Service & Sales
Leadership & Team Management
Credit & Financial Services
Communication
Problem-Solving
Time Management
Organization & Multitasking
Awards & Honors
Scholarship Recipient, Santa Ana Police Department, Awarded in recognition of academic achievement, leadership, and community involvement
Languages
English
Spanish
Timeline
Store Manager
Don Roberto Jewelers
09.2025 - Current
Credit Representative
Don Roberto Jewelers
09.2023 - 09.2025
Sales Associate
Don Roberto Jewelers
09.2021 - 09.2023
High School Diploma - Business Academy Program, AVID Student
Bachelor of Science - Criminal Justice Administration
California State University, Dominguez Hills (CSUDH)