Naz McCallum
Chandler,AZ
Summary
Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability.
Overview
9
9
years of professional experience
Work History
Call Center Representative
Empereon-Constar
Phoenix, AZ
10.2023 - 10.2024
- Developed effective working relationships with team members across multiple departments.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Head Cashier
Zara Clothing
Scottsdale, AZ
07.2021 - 11.2023
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Supervised cashiers during shifts, ensuring proper coverage of registers.
- Assisted customers at checkout by providing excellent customer service and resolving any issues.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Maintained records of daily transactions including sales receipts, cash received, discounts issued.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Implemented new systems for tracking sales data more efficiently.
- Investigated discrepancies between reported sales figures and actual amounts collected at registers.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
- Hosted work meeting to update other cashiers on seasonal changes.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
Debt Consultant
Progrexion Phoenix Office
Phoenix, AZ
03.2016 - 03.2017
- Developed debt reduction strategies for clients based on their personal financial situation.
- Conducted extensive research to determine the best solutions for clients' debt issues.
- Prepared presentations outlining solutions for complex debt problems.
- Reached out to major credit bureaus to obtain records and discuss entries.
- Created debt management plans, spending plans or budgets to assist clients in meeting financial goals.
Education
High School Diploma -
Glendale Community College
Glendale, CASkills
- Brand representation
- Inbound phone calls
- Gathering information
- Resolving issues
- Call Center Customer Service
- Quality Control
Timeline
Call Center Representative
Empereon-Constar
10.2023 - 10.2024
Head Cashier
Zara Clothing
07.2021 - 11.2023
Debt Consultant
Progrexion Phoenix Office
03.2016 - 03.2017
High School Diploma -
Glendale Community College
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