Nazaire Odom
Queens,USA
Summary
Data entry professional with exceptional organizational, technical, and analytical skills. Proven track record of maintaining high data accuracy through independent judgment and attention to detail.
Overview
5
5
years of professional experience
Work History
Data Entry Specialist
ABCDDevelopment LLC
02.2025 - 06.2025
- Entered and validated large volumes of data with 98%+ accuracy.
- Streamlined data entry workflow, enhancing efficiency by 15%.
- Ensured confidentiality of sensitive data while consistently meeting strict deadlines.
- Utilized professional phone etiquette to enhance customer interactions.
IT Helpdesk Supervisor
Jones & Waziri LLC
09.2024 - 12.2024
- Supervised daily IT support operations, overseeing a team of helpdesk assistants.
- Ensured timely resolution of hardware, software, and network issues for end users.
- Tracked and analyzed ticket trends to identify root causes and enhance resolution strategies.
- Trained new team members on troubleshooting procedures and customer service best practices, fostering team competency.
- Implemented process improvements that increased first-call resolution rates, enhancing customer satisfaction.
IT Helpdesk Assistant
SUNY Cobleskill
09.2020 - 05.2023
- Provided technical support for students, faculty, and staff, resolving 25+ weekly issues.
- Analyzed support trends and recommended enhancements that increased first-call resolution rates.
- Developed troubleshooting guides that minimized repeat inquiries.
- Managed after-hours IT operations to maintain continuous service.
Education
Bachelor's degree - Information Technology
State University of New York
Cobleskill05-2025
High School Diploma -
John Bowne High School
Flushing, Queens06-2020
Skills
- Data Entry
- Data Management
- Spreadsheets
- Microsoft Office
- Data Analysis
- Troubleshooting techniques
- Time management
Timeline
Data Entry Specialist
ABCDDevelopment LLC
02.2025 - 06.2025
IT Helpdesk Supervisor
Jones & Waziri LLC
09.2024 - 12.2024
IT Helpdesk Assistant
SUNY Cobleskill
09.2020 - 05.2023
Bachelor's degree - Information Technology
State University of New York
High School Diploma -
John Bowne High School